Customer Service Clerk
SJW Corp
Job Info
Job Title
Customer Service Clerk
Requisition ID
req381
Type of Employment
Regular Full-Time Employee
We are actively seeking talented, driven and highly-productive applicants for the position of Customer Service Clerk to join our dynamic team. We offer a challenging and rewarding work environment along with a competitive salary and an excellent benefits package.
JOB SUMMARY
The Customer Service Representative, reporting directly to the Customer Service Supervisor, will be the first point of contact for customers with issues related to their established services while applying knowledge and professionalism of CLWSC policies concerning customer service.
DUTIES AND RESPONSIBILITIES:
· Addresses inquiries for new services, billing, water operations, or service as well as complaints via telephone, email, mail, chat, and in person; determines when to consult someone of higher authority for resolution
· Takes thorough notes from trouble calls and emergencies in customer databases and determines if CLWSC is responsible for repairs or if the customer must make repairs according to Company policy
· Receives Service Application and Agreement form and appropriate fees from new customers (for service locations with existing water/wastewater connections); explains rates, fees, billing practices, etc.
· Generates field work orders to start or stop service
· Provides Service Application and Agreement as well as Account Status Change form, and other relavent forms, published rates and fees information to applicants via fax, US mail or email in response to phone requests.
· Serves as backup for new service /construction
· Receive all forms of payment due for new service
· Enter cash receipts and account information into computer
· Performs Daily Cash Reconciliation
· Performs other such related duties as assigned
REQUIRED SKILLS / ABILITIES:
· Proficient in general office equipment i.e., computer, ten-key calculator, phone, scanner, fax, and copy machines
· Ability to perform mathematical computations accurately and quickly
· Excellent oral, verbal, written, and interpersonal communication skills and professionalism
· Ability to work under pressure and/or with frequent interruptions
· Must become well versed in Company's tariff and possess the ability to clearly explain to new and existing customers
EDUCATION AND EXPERIENCE:
· Graduation from high school or GED equivalent or higher
· Valid Texas driver's license
PHYSICAL DEMANDS:
Normal office physical activity required while utilizing standard office machines. The employee must occasionally lift and/or move up to 25 pounds.
ENVIRONMENTAL CONDITIONS:
The Customer Service Clerk works inside.
COVID-19 Vaccination Requirement
At SJWTX, the health and safety of our people is our number one priority. Offers of employment are contingent on the candidate showing proof of being fully vaccinated against Covid-19 (currently one dose of the Johnson & Johnson vaccine or two doses of the Pfizer or Moderna vaccine) to pass the pre-employment requirements. Individuals with medical conditions or religious beliefs or practices that prevent them from getting the vaccine may request an exemption from the vaccine requirement.
EEO Statement
Our company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
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