Customer Service Agent
PayneWest Insurance

Job Info

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The Job

We're looking for an energetic and people-oriented client relations professional who thrives in a fun and fast-paced customer service oriented work environment. This individual will operate in an inbound/outbound customer service call center within our Transportation Specialty Practice and handle all client requests including account management services, billing inquiries, new policy sales and handle general client service requests. All of our client relations colleagues have a direct impact on our clients by helping to meet their needs and increasing revenue yielding positive results.

We will give you access to mentorship, training, resources, and development to ensure your success, but you will need to supply the drive. Our ideal candidate is hungry, humble and smart- they don't stop short of excellence and are driven to do what's best for their clients and colleagues.

What You'll Be Doing

• Handle a high volume of inbound and outbound phone calls and client requests.
• Analysis : provide customers with coverage analysis and recommendations for improved or additional coverage.
• Update customer information: keep accurate, up-to-date records on customers in our agency management system.
• Up sell & cross sell: Find and follow-through on up-sell and cross-sell opportunities.
• Customer service: ensure that you provide an effective and efficient customer service experience.
• Plus (the fine print): you'll follow organization policies and procedures, sales and service standards and established workflows. You'll ensure quality control through proper file documentation and maintenance. You'll maintain confidentiality and be an all-around awesome member of our team.

Who We're Looking For

• You're ready to throw all stereotypes of "insurance" out the window and love your job.
• You're energetic and enthusiastic: You thrive in a fast-paced work environment.
• You're smart. You understand business and people.
• You're good with people, even on the tough days. Good customer service is just part of who you are, and you love making people happy.
• You have strong computer skills , including Microsoft office programs, toggling/multitasking, typing quickly and accurately, navigating websites and programs with ease
• Team oriented. You maintain positive relationships with your colleagues-and you enjoy it.
• Leadership skills. You actually walk the walk. You lead by example.
• You're that person everyone can depend on -to pay attention to details, to make deadlines, to be accurate and complete when interacting with clients, colleagues and carriers.
• You love to learn. You're earnest about improving and pursuing professional development.
• You can adapt -because our industry changes constantly and so do the needs of our clients. You're good at staying on your toes. You have the ability to multitask and have excellent time management.
• You're ready for a meaningful change . No more corporate vanilla structure for you. (Yes, an insurance company really just said that.)
• You embrace our core values: accountability, balance, excellence, integrity, respect and humanity.

The Perks:

A competitive compensation package, a potential for profit sharing and a benefits package that includes paid paternity/maternity leave, medical leave and paid time off to volunteer within the community. Also- we're committed to a diverse workplace and a good work-life balance and offer a great career path with room for growth. We take pride in providing our colleagues with opportunities for career growth across all lines of business and function.

About us:

We are excited to be a part of the Marsh McLennan Agency family, an organization with people that share our same values. They are high performing, culturally oriented, and community driven. We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues, clients and communities.

Remote work disclaimer:

Many of our departments offer hybrid work options, empowering colleagues to work from home several days per week. Depending on your experience, role and responsibilities, hybrid and fully remote options may be available. This position is not eligible for remote work in the state of Colorado.

This job has expired.