Customer Retention Manager
GFL Industries

Job Info

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The Customer Retention Manager is responsible for proactively maintaining business relationships within an assigned book of business for the Commercial and Industrial Lines of Business.

Key Responsibilities

• Maintain and retain existing customers by building long lasting business relationships
• Effectively support the retention process when needed in both a sales and customer service capacity
• Respond to inbound calls and certified mail cancellations letters; contact appropriate departments if customer cannot be retained
• Perform contractual resign of agreements with existing customers
• Maintain an awareness of market behavior and competitive trends in a designated market to anticipate changing customer needs
• Negotiate with all customers to retain the relationship and associated revenue during pricing initiatives
• Maintain thorough knowledge of company's available services per lines of business, pricing structures, and offer additional services specified by customer
• Increase company visibility through participation in company sponsored activities, trade shows, Chamber of Commerce events, and similar activities
• Partner with Customer Service and Operations department, as needed
• Perform site visits as required
• Responsible for an effective and collaborative hand off process from new account attainment to existing account development
• Responsible for creating and managing an account penetration plan that is in line with the company's growth objectives
• Utilize Salesforce on a daily basis, scheduling and documenting all activities for new business opportunities
• Responsible for achieving and/or exceeding monthly retention and growth quota
• Assist accounts receivable with collection efforts and activities
• Performs other job-related duties as assigned

Qualifications

• High School Diploma or GED
• Five (5) or more years' experience of consultative sales or customer retention experience
• Microsoft Office experience
• Salesforce or other CRM experience
• Valid state-issued driver's license

Knowledge, Skills, & Abilities

• Ability to generate and manage leads, opportunities, and contract negotiations to close business
• Effective influential, selling, and closing skills
• Ability to read, write, and comprehend reports and associated documents
• Ability to understand and follow oral and written instructions
• Ability to prioritize workload and meet time sensitive deadlines
• Strong work ethic, demonstrating integrity, trust, and maintain confidentiality
• Strong interpersonal skills, including effective presentation and listening skills.
• Demonstrate continuous effort to improve operation, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• Excellent analytical, attention to detail, and problem-solving skills

#GFLTale

We thank you for your interest. Only those selected for an interview will be contacted.

GFL is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. If you are interested in applying for employment and need special assistance or an accommodation to apply for a posted position, please contact myworkdayrecruitment@gflenv.com

This job has expired.