Customer Quality Engineer
General Motors

Detroit, Michigan

Posted in Automotive

This job has expired.

Job Info

Job Description

Unique opportunity to work on the General Motors flagship and growing BET (Hummer EV) and Autonomous (Cruise Origin) vehicle portfolio at General Motors' newly renovated Factory Zero Detroit-Hamtramck Assembly Center in Detroit, Michigan. Electrified propulsion is a rapidly developing area of automotive engineering, deploying multiplecutting-edgesystems and features to the vehicle. This position will utilize quality analysis and reporting tools to identify and manage Customer Quality issues from incident to resolution.This role will be responsible for problem definition and assignment of issues for root cause identification and implementation of countermeasures.The following items will be the responsibility of the Customer Quality Engineer:

Scope of Responsibilities:


  • Follow all site and corporate Safety Guidelines
  • Urgently resolve identified Safety and Ergonomic Issues

  • Develop Quality related and professional skill set through attainment of Red X certification, BIQ/GMS compliance, Quality skills assessment completion, and professional society certifications
  • Lead and coach Red X Technical Problem Solving methodologies for Manufacturing Team
  • Develop and implement Workplace of Choice initiatives
  • Maintain Work Place Organization standards

  • Identify and investigate Customer Quality Issues from Warranty, JD Power, Consumer Reports, and other external and internal sources
  • Develop and compile comprehensive Problem Definition packages for Customer Quality Issues to hand off to appropriate stakeholders
  • Document Root Cause and Corrective Actions via Manufacturing Fast Response Process and Problem Resolution Tracking System (PRTS)
  • Maintain departmental Customer Quality Engineer issues tracking database
  • Coordinate with Program Quality Team to develop and implement advance quality issue identification strategies for Limited Start of Production vehicle exposure periods
  • Participate in warranty review, Captured Test Fleet, Technical Assistance Center, and Current Product Improvement Team (CPIT) meetings
  • Interface with dealership service departments as needed to investigate warranty claims
  • Coach issue champions on proper problem solving and countermeasure implementation processes
  • Create monthly Manufacturing Plant Quality Metric - Global Customer Audit (GCA), Warranty, and First Time Quality - presentation for CPIT
  • Single point contact for answering PRTS issue status questions for assembly plant: Management/Creation of plant analysis PRTS issues, Management of PRC step on Current Product Vehicle PRTS issues
  • Create and manage Assembly Plant Voice of the Customer (VOC) Data Display Wall
  • Perform monthly Voice of the Customer metric review for Assembly Plant Staff
  • Ad hoc reporting and analysis for Quality data
  • Interaction with Program Team Leadership and Safety Investigators regarding high priority projects and roadblock removal

  • Support timely containment and resolution of identified Manufacturing Quality issues
  • Attendance of commodity issues at respective manufacturing Quality Issue Reviews (support as required)
  • Support manufacturing First Time Quality improvement initiatives
  • Problem Resolution Tracking System (PRTS) Issues to be created, assigned, and completed per assigned timing targets
  • Attend Quality Engineering Team standard meetings

  • Drive assigned Warranty reduction initiatives
  • Identify, investigate, and implement Manufacturing cost savings opportunities

**This position is for a future start date of January 2022**

Additional Job Description

Basic Required
  • Bachelor degree in engineering or Bachelor degree in a technical discipline
  • High level of Microsoft Office skills (PowerPoint, Word, Excel)
  • Technical knowledge of vehicle components and operation
  • Strong oral and written communication skills
  • High level of independent thinking and decision making skills
  • Demonstrated planning and organizational skills
  • Effective influential leadership skills

Basic Preferred
  • Graduate level degree in engineering or technical background
  • Vehicle Product Engineering experience
  • Manufacturing Production Floor experience
  • Manufacturing Quality experience
  • Program Quality experience
  • Red X Technical Problem Solving Certification
  • Vehicle Technician experience

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We aspire to be the most inclusive company in the world. We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

Benefits Overview

The goal of the General Motors total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan incudes, the following benefits, in addition to many others:
• Paid time off including vacation days, holidays, and parental leave for mothers, fathers and adoptive parents;
• Healthcare (including a triple tax advantaged health savings account and wellness incentive), dental, vision and life insurance plans to cover you and your family;
• Company and matching contributions to 401K savings plan to help you save for retirement;
• Global recognition program for peers and leaders to recognize and be recognized for results and behaviors that reflect our company values;
• Tuition assistance and student loan refinancing;
• Discount on GM vehicles for you, your family and friends.

Diversity Information

General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.GM is proud to be an equal opportunity employer.

We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

Equal Employment Opportunity Statements

The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

This job has expired.

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