Customer Order Coordinator
Mitsubishi Electric Power Products, Inc.

Pittsburgh, Pennsylvania

Posted in Electronics
about 1 month ago


This job has expired.

Job Info


Position Summary

Perform the clerical, administrative, and customer service functions related to the order, production, shipment, and delivery of products. Serve as a primary interface between customer and UPSD following receipt of customer orders.
Essential Functions

  • Review customer purchase orders for accuracy and completeness. Facilitate and document required purchase order and post-acceptance changes with customers and internal stakeholders.
  • Enter order information in the ERP system. Issue and maintain signed Sales Order Acknowledgements.
  • Prepare Customer Account Credit Summaries and obtain appropriate level of approvals as required.
  • Ensure Terms and Conditions have been reviewed by Contracts Consultant and/or Project Applications Engineer (PAE). Assist in review and coordinate approval process as required.
  • Maintain commission records, verify commission payments, and prepare manual commission requests.
  • Coordinate purchasing of equipment/parts, production scheduling, and shipping activities related to customer orders with partners, customers, and internal departments
  • Coordinate returns with Quality, Purchasing, Logistics, and the customer. Issue and maintain Return Material Authorizations (RMA) as required.
  • Support customer invoicing and collection processes by reviewing and confirming customer purchase order, sales order and supporting documents.
  • Assist Accounts Receivable and PAE with setup and maintenance of progress payments in the ERP system.
Qualifications
  • Associate's degree with at least 3 years' experience in customer service and sales order entry in a manufacturing or service industry, or equivalent education and experience.
  • Advanced interpersonal, communication, and writing skills required to communicate with customers, partners, and employees.
  • Intermediate analytical, problem solving, and organizational skills.
  • Ability to manage multiple priorities and adapt to change within a fast-paced business environment.
  • Developed basic math skills.
  • Advanced computer skills, emphasizing MS Office products and MRP/ERP systems.


This job has expired.

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