Customer Experience Designer
The Judge Group Inc.

Job Info

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Location: REMOTE
Description: Position: Customer Experience Designer
Location: 100% Remote

Type: Contract-Open

Responsibilities:

• Consult with internal stakeholders to advocate for and promote a customer-centric culture, setting a clear vision on what good looks like for the customer
• Champion the need for change, assesses change readiness and change management
• Map the customer journey and identify opportunities to proactively intervene on the customers behalf
• Assist in identifying and prioritizing key customer pain points using data driven insights
• Participate in ideation with cross-functional stakeholders to design ideal future state and cocreation activities with customers to ensure needs are met
  

Requirements:

• 4+ years of experience in Journey / Experience / Service Mapping product design in a cross-functional organization
• Experience with applying Design Thinking methodologies and/or a Human Centered Design
• 3+ years experience with Journey Mapping tools
• 3+ years experience assimilating and analyzing information pertaining to the customer experience
• 3+ years experience driving and articulating customer centric change
  

Contact: ddigalbo@judge.com

This job and many more are available through The Judge Group. Find us on the web at www.judge.com

This job has expired.