Customer Engineer - I
Ricoh USA

Job Info

The Customer Engineer I requires basic network administration and troubleshooting skills, workstation knowledge, and basic management of both Microsoft Windows, Apple OSX, and/or Google Chrome operating systems, attention to detail, business intuition, excellent verbal and written skills, and the ability to professionally conduct oneself to all levels of the corporate structure.


  • Network troubleshooting including but not limited to basic networking protocols such as:
    • TCP/IP, DNS, DHCP, network switches, and wireless network.
  • Windows 10 workstation setup, configuration, and troubleshooting.
  • Google Chrome OS setup, configuration, and troubleshooting.
  • Basic working knowledge of Apple OSX and iOS.
  • Workstation quality assurance check, management, and inventory.
  • Additional responsibilities not limited to - management of cabling infrastructure and relocation/unboxing of new hardware.

QUALIFICATIONS (Education, Experience, and Certifications)

  • Must possess the ability to stay organized and work efficiently.
  • Enthusiasm about working in a fast-paced and ever evolving environment.
  • Enjoy working in a client facing environment and eager to engage in new client relationships.
  • Service oriented attitude -- "will do what it takes to get the job done right."
  • A spirit of perpetual learning and independent self-starter.
  • Must possess great time management skills.
  • Prefers knowing a broader range of technologies well, as opposed to being highly specialized in a few.
  • A passion for sharing information in a team environment and with clients.

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

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