Customer Consultant -Engineering Products - Academic Markets
Are you looking for a new challenge?
Do you have experience in a customer facing role with a proven track record of maximizing customer satisfaction? Eager to act as a trusted advisor to the customer; ensuring the customer adopts, uses, and gains maximum value from our solutions? Are you analytical and have a strong business sense? Our Customer Consultant (CC) position for our Engineering Products could be your next challenge!
Through a carefully planned implementation and on boarding process the CC will ensure that the customer (Academic accounts within the region) fully realizes the return on their investment of Elsevier content tools. Continual engagement with the customer will ensure the solutions continue to meet the needs of the client, thereby ensuring high levels of customer satisfaction and maximizing revenue for Elsevier.
Working Together
In order to be successful, the Customer Consultant will have a deep understanding of users research workflow. You will be an integral part of the sales team, working closely with sales, global customer service teams, marketing and product teams. This position will be home office based with travel to customer accounts as needed.
Your Team
You will become part of the Academic Accounts Sales Team, a group of enthusiastic sales professionals responsible for calling on Academic Accounts in the territory. You will focus on providing information and research solutions for a variety of Engineering departments at client accounts. You will sell and support our Engineering Portfolio: Knovel, Engineering Village & Geofacets. You will be expected to travel approximately 30%.
Your responsibilities:
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