Job DescriptionAre you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true.
CLS Generic Position Summary
As a member of the professional staff, contributes a high level of specialized knowledge and skill in a discipline (e.g. Accounting, Finance, Human Resources, Information Resources, Operations Planning & Support, Sales & Marketing) area to support department and/or function objectives. Generally works with considerable independence, developing operating plans and related operational processes for own department and monitoring the flow of work between own department and others in alignment with broader business objectives, selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes.
Specific Job Summary
Develop, implement and maintain a comprehensive customer care and social media strategy for Marriott Vacations Worldwide. Exercise authority to make final decisions on behalf of senior management for the Company in the resolution of customer complaints and customer service exceptions.
Reports to: Vice President Customer Advocacy
Interfaces with: Inter/Intra department personnel at many levels of the organization, including all MVW Corporate departments and resort sites, off-site offices, owners, customers, partners, and exchange company.
CLS Generic Expected Contributions
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