Customer Account Representative, FoxGuard
Framatome

Job Info

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Interested in being part of protecting critical infrastructure? Grow your career with FoxGuard!

At FoxGuard, we develop customized cyber security, compliance, and industrial computing solutions to protect and optimize the world's critical infrastructure. Headquartered in Christiansburg, Virginia, in the heart of the Blue Ridge Mountains near Virginia Tech and Radford University, we meet the cybersecurity needs of customers all over the world. Recognized as 2021 Company of the Year by the Roanoke-Blacksburg Technology Council, our passion is advancing the technology available to our customers and the skills of our team members. As a wholly owned subsidiary of Framatome, we are built for security and have big plans for growth. The world needs what we do, and we need you.

What will you be doing?

• Managing customer order processing: entry, inspection, change processing, calculating, packaging.
  
• Maintains customer-required websites and customer-specific reporting.
  
• Assisting the Accounting department with invoicing issues as needed.
  
• Assisting the Shipping and/or Regulatory Compliance department with coordinating communication with freight forwarders or 3PLs as needed.
  
• Manages customer return workflows.
  
• Provides assistant to the Industrial Support team per their request
  
• Manages customer quote and other (non-order related) requests.
  
• Ensures the account owner is notified of critical projects, issues, changes, etc. pertinent to customer accounts.
  
• Assists the account owners with various customer requests as needed.
  
• Communicates professionally and timely with internal and external customers and suppliers.
  
• Oversees and ensure all assigned non-conformance reports are closed in a timely manner.
  
• Ensures work instructions, policies, forms, and other controlled documentation is accurate.

Required Experience

All candidates must meet the following minimum requirements to be considered for this opportunity:

• High School Diploma or equivalent plus a minimum of 2 years of experience. Associates Degree in related field may substitute for 1-2 years of related experience.

The following may be used to differentiate candidates who apply for this position:

• Experience in data entry.
• Experience using Microsoft Office, CRM and Microsoft Dynamics Great Plains.
• Prior customer service experience.
• Good written and verbal communication skills.
• Ability to work effectively with staff and management.
• Experience resolving technical issues.
• Good problem analysis/resolution skills.

What we can offer you...

FoxGuard offers a competitive salary with a great benefits package, which includes dental, medical and vision insurance, as well as 401k, wellness programs, life insurance, short-term and long-term disability insurance, educational assistance and paid-time-off.

For more information on FoxGuard, visit: https://foxguardsolutions.com/

Framatome is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

This job has expired.