Custom Order Supervisor
WEG

Job Info

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About WEG Electric Corp.

WEG is the largest industrial electric motor manufacturer in the Americas and one of the largest manufacturers of electric motors in the world producing more than 21 million units annually. Founded in 1961, WEG operates mainly in the sector of capital goods, having five main businesses: Motors, Energy, Automation, Coatings Transmission & Distribution, providing global solutions for electric motors, variable frequency drives, soft starters, controls, panels, transformers, and generators. The US corporate office is located in Duluth, GA with manufacturing units in Minnesota, Indiana and Missouri with over 30 thousand employees worldwide. Visit our website to learn more: www.weg.net

About the role:

WEG Electric Corp. has a great opportunity for a Custom Order Supervisor to join our team in Duluth, GA. This role supervises activities related to custom LV orders by developing and maintaining the necessary resources.

Primary Responsibilities:

• Has direct responsibility for all assigned team members: from performance, human resource, training and coaching perspectives.
• Provides feedback and solutions for management consideration.
• Instills a focus on customer service to all team members.
• Effectively evaluates and adjusts team workload, as necessary.
• Drives improvements by recommending KPIs to review the processes, the performance of the team, the response time and the overall quality of service.
• Reviews current processes and finds solutions to improve and streamline (eliminate no value activities).
• Increases effectiveness by providing tools, training, and standardized processes that support daily operations.
• Establishes short and medium-term goals for both himself and the team.
• Implements training programs and procedure changes, as necessary, to support improved team performance.
• Interacts with all other department Supervisors/Managers to improve relationships and communication between departments for both internal and external teams.
• Participates in special projects, focused on department-level improvements.
• Regularly mentors team members and trains new hires.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance. Responsible for addressing employee complaints and resolving problems.
• Other duties and tasks as assigned.

Education:

• High School diploma or GED. Associates degree or equivalent in a relevant field is preferred.

Knowledge / training:

• Strong knowledge of sales and customer service concepts.
• Phone etiquette for customer interaction.
• Process Flow Mapping and Quality Tools.
• Technical aptitude (electrical and mechanical).
• Understanding of industrial applications, as appropriate for specific product groups.
• People management.
• Teaching others on departmental and company strategy, as well as describing the effect of actions, required.
• Microsoft Office.
• Some finance experience is highly beneficial.

Experience:

• 5+ years of relevant experience.

We offer a pleasant work environment, competitive compensation and full benefits package. To Apply: All candidates must submit an updated resume and complete our application in order to be considered for this position.

We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran, or other protected status.

This job has expired.