Job Description Summary
The Enterprise CRM Architect is responsible for interpreting the organization's objectives and enterprise architecture context into a rolling five year technology roadmap aligned to business goals and objectives. The role requires a strong understanding of marketing technologies, digital experience and customer engagement platforms preferably based on Salesforce and Adobe Experience Manager, but also experience on other platforms is valuable. (MS Teams, Social Media platforms, etc.) The role also requires a solid background in data management and design especially around Customer, Consumer and Product data. The role supports our core business units by designing the data and processes to drive business relationship management application platforms to enable our people to work more efficiently and deliver the highest levels of service to our customers. The successful candidate will be responsible for designing, developing and implementing software solutions to address complex business issues, and providing technical and process leadership within the IT department. This role requires close working relationships with Business and IT leadership, internal customers, Business Alignment Teams, the extend Enterprise Architecture team, and the PMO office.
Job Description
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