Coordinator - Administrative Support Services-JDCH: JDCH - Quality Improvement
Memorial Healthcare System

Job Info

Summary:
Coordinates daily staff activities and work flow for clerical and/or administrative staff in an assigned function or area.

Detailed responsibilities:
• Coordinates and supervises daily staffing assignments and levels for clerical and administrative staff. Prioritizes multiple tasks and projects to ensure timely completion.
• Assists with the processing of the medical staff applications and re-appointments, and maintains the Medical Staff Credentialing files.
• Collaborates with multidisciplinary teams to assist with problem identification and resolution, cost containment issues and implementation of new processes. . Leads the handling and resolution of complex issues and complaints.
• Assists with recruiting, performance evaluations and disciplinary actions for clerical and/or administrative staff. Provides direction, orientation, training, coaching, and mentoring to staff.
• Assesses quality of services delivered and facilitates staff development initiatives. Ensures staff compliance with departmental and organizational policies, procedures, and protocols.
• May perform staff responsibilities as needed to fulfill required service levels.

Competencies and skills:
Essential:
• STANDARDS OF BEHAVIOR: Acts in a manner that supports the standards of communication, respect, privacy, and teamwork by demonstrating a commitment to professional and ethical conduct.
• CUSTOMER SERVICE: Demonstrates commitment to service excellence by promptly addressing internal/external customer issues/requests, resolving concerns while maintaining a professional image and behavior to build and enhance the patient/family/customer experience.
• ACCOUNTABILITY: Accepts ownership of job roles and specific assignments/goals; works independently, takes responsibility for own actions; admits mistakes and judgment errors; and accepts constructive feedback. Connects personal work results to the accomplishment of team and organizational goals.
• RESPONDING TO CHANGE: Accepts change and adapts in a positive and productive manner; handles unexpected situations and changes in direction calmly and with confidence. Views new assignments and job responsibilities as an opportunity for growth.
• ORGANIZATION SKILLS (1): Organizes work to achieve maximum efficiency.
• LEADING BY COACHING: Knowledge of coaching approaches, tools, and techniques that improve individual performance and foster development.
• MANAGING PEOPLE: Uses HR/Performance Management processes and systems to align individual performance to achieve organizational results.
• PATIENT AND FAMILY CENTERED CARE: "Provides Patient and Family Centered Care to patients, families, visitors and internal customers"

Education:
Essential:
• High School Diploma or Equivalent

Credentials:

Other information:
Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to multi-task, work in a stressful environment and take appropriate action. Must have functional knowledge of MS Office products.

Required Work Experience: 1 year supervisory experience in a hospital or related setting.

Working conditions:
Essential:
• Bending and Stooping 40.00%
• Climbing 20.00%
• Keyboard Entry 60.00%
• Kneeling 40.00%
• Lifting or Carrying 0 - 25 lbs Non-Patient 40.00%
• Pushing or Pulling 0 - 25 lbs Non-Patient 40.00%
• Reaching 40.00%
• Repetitive Movement Hand/Arm 60.00%
• Sitting 60.00%
• Squatting 40.00%
• Standing 60.00%
• Walking 60.00%
• Audible Speech 60.00%
• Hearing Acuity 60.00%
• Depth Perception 60.00%
• Distinguish Color 60.00%
• Seeing - Far 60.00%
• Seeing - Near 60.00%
• Dust 40.00%
• Computer Monitor 60.00%
• Domestic Animals 40.00%
• Potential Electric Shock 40.00%
• Potential for Physical Assault 20.00%
• Wet or Slippery Surfaces 20.00%

Organizational Profile:

Joe DiMaggio Children's Hospital is a 226 bed free-standing children's hospital in Hollywood, Broward County, Florida located near Fort Lauderdale. The hospital is currently undergoing a 4-story vertical expansion to double the number of floors and to continue to meet its commitment to providing the highest quality and safest care for children in the region.

JDCH is one of 6 hospitals that are part of Memorial Healthcare System, the 3rd largest public health system in the country. Memorial delivers nearly 14,000 babies per year in 3 hospitals and has 132 Neonatal Intensive Care Unit (NICU) - both level 2 and 3 (the state of Florida does not yet have a separate designation for level 4 care). JDCH has robust high-risk and congenital programs including a US News and World Report ranked pediatric Cardiology and Heart Surgery Program, one of only two active programs in the state that does heart transplants. Joe DiMaggio Children's Hospital's Orthopaedic and Sports Medicine program is also ranked by US News and World Report as number one in Florida and is one of the largest programs in the southeastern United States. JDCH also has robust Neurosciences, Hematology/Oncology and other specialized surgical programs (approximately 10,000 surgeries per year). They also have the area's largest pediatric and neonatal transport team, which also does mobile ECMO. JDCH serves over 375,000 children per year from around the state. Approximately 100,000 children are cared for in our 3 emergency rooms across the county per year. JDCH's services continue to grow with the opening of the new specialty center/ambulatory surgery center in Palm Beach County in 2018 and a new ambulatory pavilion in Miramar, near Miami-Dade County which will open in 2021.

Joe DiMaggio Children's Hospital offers resources for academic pursuits, spanning from clinical research to basic science investigation via affiliations with nearby universities and through its Pediatric Institute for Discovery and Innovation (PIDI). Joe DiMaggio Children's Hospital has an established pediatric residency program and deep relationships with other hospital providers and universities.

Joe DiMaggio Children's Hospital combines leading-edge clinical excellence with a child- and family-friendly environment that emphasizes the Power of Play. Joe DiMaggio Children's Hospital offers a comprehensive range of healthcare services - delivered with kindness, dedication and compassion.

Disclaimer: This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.