Contact Center Project Manager
American Cybersystems, Inc.

Job Info

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Innova Solutions is immediately hiring for a Project Manager

Position type: Contract
Duration: 6 months plus
Location: Remote

Works on projects of moderate to large scope. Exercises judgment within defined procedures and practices to determine appropriate action. Decision-making and independence is involved but limited. Manages Project Life cycle of the Customer Project(s). Manages Customer and Vendor Invoicing and Billing. Responsible for planning, scheduling, coordinating, leading, and reporting on project activities within the Professional Services Organization. Responsible for drafting, publishing, and updating meeting minutes and action items. Driving critical items to closure is required. Candidate will be joining an existing team, and will be responsible to follow an existing, agreed-upon process for discovery, design, documentation, and implementation. Must be able to come up to speed quickly on an existing projects. Position is responsible for interfacing with Manager, PM Lead, program team, and customer representatives. Responsibilities include providing recommendations to PM Lead & management on schedules, implementation issues, and plan changes. This position does not include the management of other employees.

Contact Center Project Managers need to be knowledgeable on the following technologies:
• Systems Development Lifecycle (SDLC)
•Genesys
NICE
VXML Development
• Web Application Development
• Interactive Voice Response Units
• Defect Management
• Intelligent Call Routing
• PBX
• Agent Desktops
• Work Force Management
• Quality Management

Minimum Qualifications:
• Mid-level Project Manager Professional (PMP) strongly desired / required
• Working knowledge of Contact Center Solutions
• 4 to 6 years of experience managing Contact Center Solutions
• Communications and documentation skills with Customers
o Addressing Risks, Issues, Actions, Status Reporting
• Excellent presentation skills in front of executives and technical audiences
• Project Schedule creation and maintenance
• Able to ensure high quality deliverables referenced in the project schedule, maintaining adherence to delivery best practices
• Demonstrate clear and consistent ownership and accountability for the delivery of the project as represented in the Statement of Work, including, but not limited to:
o Requirements development and scope management
o Project schedule development, management and tracking
o Resource management and time tracking
o Project financial management and tracking
o Project risk management
o Project issue management
o Project communication / reporting management
candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Elizabeth Garley
Lead Technical Recruiter

PAY RANGE AND BENEFITS:
Pay Range*: $70- $75
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated® Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at hr@innovasolutions.com or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

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