Contact Center Customer Service Inbound/Outbound I
GDH

Schaumburg, Illinois

Posted in IT


This job has expired.

Job Info


***Inbound Call Center Customer Service Representative***

IMPORTANT TO KNOW:
1. This is a remote position. Candidates must reside within Central Time Zone (candidates local to Freeport, IL or St. Louis, MO area preferred).
2. Resource will be paid as a W-2 employee by the staffing supplier.
3. Staffing suppliers - please do not contact the hiring manager directly. Only suppliers in scope of the Farmers CWM program can submit candidates for this position.
4. Onboarding for this assignment may take between 2-5 weeks due to equipment shipment delays.

JOB SUMMARY:
Inbound Call Center position that supports the Homeowner Property Claims Department. Assist with status calls regarding update on customers claim, provide details and information on current claim status. Transfer calls to correct department or adjuster. On occasion take First Notice of Loss from customers, set up loss and provide assistance and next steps in the claim process.

EXPERIENCE REQUIREMENTS:
* 1 years of experience in customer service or related field
* Customer Service and Phones Experience
* Ability to multi task, adequate computer/typing skills
* Ability to work independently
* Thrives in a fast paced environment
* Great communication skills required
* Familiar with Cisco IP Communicator/Finesse preferred
* This role requires usage of two separate computer systems so candidate must be comfortable with toggling between two systems

EDUCATION REQUIREMENTS:
* High school diploma or equivalent required

SCHEDULE:
* Manager open to considering full-time or part-time with flexibility to work between the hours of 9:30 am - 6:00 pm CT shift M-F and possibly 8am-2pm CST on Saturdays.

INTERVIEW PROCESS:
* Single round video interview (second round may be requested if needed)

About Farmers Insurance
Farmers Insurance has been serving its customers since 1928. We are committed to providing industry-leading products and first-rate services to our customers. Today, we are one of the country's largest insurers of vehicles, homes and small businesses. Farmers is headquartered in Los Angeles (CA) with additional offices in Austin (TX), Grand Rapids (MI), Warwick (RI), Kansas City (KS), Oklahoma City (OK), Seattle (WA), Wilmington (DE), Cleveland (OH), Plantation (FL), and Phoenix (AZ). We have more than 21,000 employees and close to 6,000 non-employees in our workforce.

Ambition Statement
Were proud of more than 90 years of serving our customers and excited about the future as we continue to evolve to meet their needs. Our ambition is to be the leader in delivering peace of mind, innovating for customers whenever and wherever they need us.

Community Involvement
Giving back, serving others and making a positive impact in communities across the country is at the core of Farmers social responsibility efforts.

Diversity and Inclusion
Our commitment to diversity and inclusion is the foundation of our organizational culture and we strive to foster an engaging and dynamic workplace. Farmers Insurance has been recognized for its strong & dynamic culture and has earned top marks in the Corporate Equality Index.

Great Place to Work
Over the years, Farmers Insurance received recognitions as one of the best places to work. Below are the recognitions we received in just year 2021:
* Fortune Best Workplaces for Millennials 2021
* Fortune 100 Best Companies to Work For 2021
* Fortune Best Workplaces in Financial Services & Insurance 2021
* Great Place to Work's Best Workplaces in Texas 2021
* Best Place for Working Parents 2021
* Best Places to Work for LGBTQ Equality 2021
* Los Angeles Business Journal Diversity, Inclusion + Equity Honoree 2021

Corporate Citizenship
https://www.farmers.com/corporate-responsibility/


This job has expired.

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