The Configuration Analyst I is responsible for analyzing a wide range of configuration change requests for the purposes of determining the technical scope of the change, its impact on existing system configuration and processes and the exact nature of the modifications required to implement the change. Responsible for the designing, writing, testing, training, documenting and implementation of configurations which meet new and changing customer requirements.
ESSENTIAL FUNCTIONS OF THE ROLE
Configures, tests and documents configuration solutions. Maintains assigned subsystem. Monitors existing system functionality and makes recommendations, where appropriate, to maintain acceptable levels of performance, reliability, and end user satisfaction. Utilizes system development lifecycle methodology to implement system changes to production environments. Installs, quality checks, and tests new/existing system configuration, software changes, and new releases/upgrades to ensure the accuracy, completeness and compatibility of changes. Ensures the quality and integrity of work requests though the use of production validation and audit strategies.
Researches complex problems to ascertain possible solutions. Designs and implements solutions to support key business objectives, including developing design requirements and technical specifications.
Creates complex design documents through the assessment of requirements. Assesses alternatives to different designs and chooses best solution to fit business needs. Considers interdepartmental impact when recommending solutions.
Serves as an internal consultant and subject matter expert by actively participating on numerous cross-functional teams and projects, as well as troubleshooting inquiries and issues from other departments.
Develops, maintains, and disseminates internal and external configuration documentation, including status updates. Prepares procedural and customer documentation when required.
KEY SUCCESS FACTORS
Broad operational managed care background preferred.
Previous training and documentation experience preferred.
Strong analytical, problem solving and project management skills.
Able to perform complex business and product requirement analysis.
Demonstrates a high level of competency in utilizing data analysis and query tools such as MS-Access, SQL, and MS-Excel in order to identify root-cause issues.
Knowledge and understanding of medical benefit policies and plan designs, claims hospital and medical processing, and adjudication with analytical skills. Working knowledge of CPT-4, ICD-10-CM and general medical terminology.
Excellent interpersonal skills, including the ability to work with all levels of personnel.
Our competitive benefits package includes the following
Immediate eligibility for health and welfare benefits
401(k) savings plan with dollar-for-dollar match up to 5%
PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level
EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
EXPERIENCE - 2 Years of Experience