Computer Laboratory Technician
TNBR Careers

Job Info

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Southwest Tennessee Community College is a comprehensive, multicultural, public, open-access college. Southwest has 7 campuses/centers from which it offers over 100 programs and over 20 technical certificate programs.

We foster student success, transform lives, and increase the educational level of a growing community in Shelby County. Southwest is a Tennessee Board of Regents institution, accredited by the Commission on Colleges of the Southern Association of Colleges and Schools.

Title: Computer Laboratory Technician

Employee Classification: Technical & Paraprofessional

Institution: Southwest Tennessee Community College

Department: Client Services and Support

Campus Location: STCC - Multiple Campus Locations

Job Summary

This full-time, fiscal-year permanent position reports to the Client Services manager. The Computer Lab Technician is under general supervision. The Computer Lab Technician is responsible for the day-to-day operation and maintenance of the computer labs.

This includes troubleshooting hardware and software problems, assisting students, faculty, administration, and staff using the computers and software, and keeping computer systems updated and computer labs clean and organized.

Job Duties

• Troubleshoot and resolve hardware and software problems.
• Maintain the labs, including keeping them clean and organized.
• Perform routine maintenance on the computers and peripherals.
• Installs, configures, and tests new computer hardware, including Windows OS and Apple Mac OS.
• Installs, configures, and tests application software, including Microsoft Windows, Microsoft Office, Office 365, and other common software packages.
• Identifies and repairs faults in computer hardware and software, if appropriate, coordinates warranty repair of faulty equipment.
• Assists in developing computer equipment specifications, deployment procedures and techniques, service procedures, and standards.
• Integrates computer equipment into the college's local area network.
• Backup and restore data.
• Follow all IT policies and procedures.
• Responds to client requests for service by phone or in person and diagnoses and resolves computer system problems.
• Provide advice to administration, staff, students, and faculty on using computer equipment.
• Maintains appropriate records: inventory, work orders, time reporting, documentation, etc.
• Checks and tests equipment on contracted maintenance, identifies maintenance needs and communicates with contractors.
• Report any problems to the IT Manager/Supervisor.
• May perform other duties as assigned.

Minimum Qualifications

• Associate Degree in computer science or a related field
• 1-2 years of experience working in a computer lab environment
• Equivalent training and or experience will be considered.
• Strong understanding of hardware and software troubleshooting
• Excellent communication and customer service skills
• A background check will be required for the successful candidate.

Knowledge, Skills, and Abilities

• Ability to work independently and as part of a team.
• Ability to lift and move up to 50 lbs.
• Ability to repair, maintain, and install computer equipment.
• Ability to communicate with contractors.
• Ability to lift 50 pounds.

The intent of this job description is to provide a representation of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.

Candidates who are called for an interview must notify Human Resources in writing at least five (5) days in advance of any reasonable accommodation needed prior to the date of the interview.

First consideration will be given to current Southwest Tennessee Community College employees who meet the minimum qualifications for the position.

In order to be considered for the position, the following items must be uploaded:

• Resume
• Cover letter
• Unofficial Transcripts

A summary of our benefits can be found below:

https://www.southwest.tn.edu/hr/benefits-overview.php

Incomplete applications will not be considered.

Southwest Tennessee Community College is a TBR and AA/EEO employer and does not discriminate against students, employees, or applicants for admission or employment on the basis of race, color, religion, creed, national origin, sex, sexual orientation, gender identity/expression, disability, age, status as a protected veteran, genetic information, or any other legally protected class with respect to all employment, programs and activities.

This job has expired.