Commercial Technologies Center of Excellence Business Analyst 2
Intuitive

Job Info

---

At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.  

As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare’s complex challenges. 

We believe a great idea can come from anywhere—inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.  

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients. Together, let’s help to advance the world of minimally invasive care. 

Primary Function of Position:

Customer Training is one of the key drivers of growth at Intuitive.   You will have a direct impact in optimizing how our internal teams and customers interact in finding, enrolling, and attending an Intuitive training event.  As we develop new technologies and expand across the globe, you will enhance our processes and tools, as well as help architect the roadmap of priorities that will have the greatest impact on the business. 

Roles & Responsibilities:

• Provide operational support to internal daily functional responsibilities
• Optimize key processes and tools to match the needs of the business and our customers
• Enable program expansion to other regions and organizations
• Recommend key initiatives to add to our solution roadmap, allowing us to prioritize our efforts and provide stakeholders with timelines
• Drive solutions through from idea to adoption.  This includes gathering requirements creating User Stories,  partnering with IT on solution design,  writing test scripts, testing the solutions to ensure we provide the highest value
• Meet with internal customers regularly to understand their processes, challenges, and future business direction
• Liaison with Salesforce.com on new releases and quarterly updates;  evaluates new technology and acts as business administrator and first/second level support
• Analyze production issues to determine root cause and provide recommendations to the IT development team
• Monitor, track, resolve, and escalate (as appropriate) system/application issues
• Evaluate metrics and processes to recommend productivity and efficiency improvements/enhancements while maintaining quality
• Create and maintain training documentation for new functionality
• Provide operational and business system training to end users
• Document and maintain standard operating procedures and associated reference documentation for key processes.
• Document and implement best practices for new functionality
• Develop complex reports for data analysis and trending

Skills, Experience, Education, & Training:

• Minimum Education: Bachelor's degree required from an accredited institution
• Minimum 3+ years relevant work experience providing system and/or Customer Support environment preferred
• Strong attention to detail and organizational skills is required
• Proficient understanding of CRM systems (Salesforce, NetSuite, SAP, etc.), ERP business systems (SAP, Oracle, etc.) and preferably LMS solutions
• Effective analytical, troubleshooting and problem-solving skills required
• Ability to work independently, multitask, and prioritize duties.
• Must be capable to work effectively in cross-functional project teams
• Strong understanding of Sales, Finance, Manufacturing, Quality, and Regulatory business processes
• Experience working with EDI and Business Analysis/Reporting tools (SAP BI, Tableau, etc.) are preferred
• Proficient in all Microsoft Office applications
• Candidate must have strong oral and written communication skills, as well as strong interpersonal skills.
• Ability to travel 5-10% including weekends and evenings

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.  

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.  

Shift : Shift 1 - Day

Travel : Yes, 10 % of the Time

Travel Requirements: Yes, 10 % of the Time Shift: Shift 1 - Day

This job has expired.