Commercial Dispatcher
BGIS

Job Info

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BGIS ITS is currently seeking a Commercial Dispatcher to join the team in Hudson, FL and surrounding areas.

Are You Looking For

• A company that cares and wants you to achieve your career objective
• A company that offers you flexibility on the types of rewards and recognition that align with your personal situation.
• A company that puts you and your career first

BGIS is that Company

BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development.

RESPONSIBILITIES

• Responsible for the day-to-day Dispatch operations
• Generate and dispatch service request work orders to technicians as per established process, prepare technician's schedule.
• Ensure that all work orders are dispatched to technicians in a timely manner
• Ensure that internal and external customers are communicated within company defined timelines
• Ensures all phone calls and e-mails are handled in a timely, professional, and courteous manner
• Make and receive calls/emails from the clients requesting service to outside vendors for follow ups on workorder status, creation or cancellation
• Adding new vendors and locations to the system
• Comply with all company policies and procedures and adhere to company standards
• Other duties as assigned

Qualifications

• High School Diploma/GED required
• Problem solving: Evaluate a problematic situation and create a resolution based on planning and reasoning
• Planning & prioritization: Determine the necessary sequence of activities and the efficient level of resources required to achieve both short- and long-term goals
• Ability to use good judgment, initiative, and make good decisions with limited supervision
• Excellent organizational, and time management skills
• Strong internal and external customer service skills
• Experience with Microsoft Office (specifically Excel) required
  

Benefits of Working with Millian Aire and BGIS.

• Health, life, and disability benefits package
• 7 paid holidays - New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas
• Corporate perks through ADP
• 401K plan with employer match
• Technical training and development opportunities
• Growth and relocation opportunities

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence.

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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