Clinical Success Manager, Women's Health
Siemens Medical Solutions USA, Inc.

Job Info

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**This role can be remote**

Siemens Healthineers is a leading global medical technology company with over 170 years of experience and 18,000 patents. More than 71,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. We stand with our customers around the world to support them in delivering high quality care to their patients. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services. This is what truly matters to us.

Join our team now at Siemens Healthineers as Clinical Success Manager, Women's Health

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Clinical Success Manager, you will be responsible for:

⦁ Your main focus in this position is to ensure customer success throughout the customer journey including pre-installation, implementation, and retention

⦁ You will proactively manage account health: adoption of Siemens technology, escalations, and emerging customer needs

⦁ You will be the champion for a positive customer experience: promotive reference-ability for future customers (image collection, references, success stories, etc)

⦁ You will leverage past Customer experiences to facilitate future process / customer experience improvement

⦁ You will support clinical marketing and sales efforts including customer clinical discussions and trade show support

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers:

⦁ You are self-starter, self-motivated, have demonstrated a high level of initiative within a fast-paced, constantly evolving Healthcare environment

⦁ You ideally have a background in mammography as a technologist or have great familiarity with mammography workflow through relevant experience

⦁ You have deep knowledge of Siemens mammography portfolio, workflow and processes, as well as experience on other vendors

⦁ You are skilled in coordinating, communicating, and helping drive timely resolutions across organizational boundaries

⦁ You have experience with mitigating challenging customer complaints using a logical, systematic, Customer centric process

⦁ You have demonstrated the ability to drive accountability and ownership - both at Siemens within a matrix environment, as well as within the customer environment

Required skills to have for the success of this role:

⦁ 5+ years in customer facing role in Healthcare environment; 8+ years in mammography clinical setting

⦁ Experience with C-Suite, radiology, administration, and technologists required

⦁ Process Improvement, project management and "Voice of Customer" experience a plus

⦁ Ability to travel to customer sites (up to 60%)

At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.

If you want to join us in transforming the way healthcare is delivered, visit our career site at https://usa.healthcare.siemens.com/careers.

If you wish to find out more about the specific before applying, please visit: https://usa.healthcare.siemens.com/about.

As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.

*LI-WC1

Equal Employment Opportunity Statement
Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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