Client Success Manager
West Corporation

Job Info

---

For this opening we will consider candidates from the following locations: El Segundo,CA,United States |

Intrado Digital Media is seeking a Customer Success Manager (CSM) to join our team in Toronto, Boston, Chicago, San Francisco or El Segundo, CA. The goal of this program is to upgrade a certain percentage of our existing press release distribution client base to our new SaaS based all in one platform.

Duties for the Client Success Manager will include a broad range of tasks such as maintaining ongoing customer relationships, implementing programs, onboarding and training clients, minimizing churn and driving platform adoption. We are a quickly evolving team looking for a Customer Success minded individual ready to learn and partner with our customers to drive value. The successful candidate will ideally come from a SaaS Client Success background.

You should be an organized self-starter, have excellent communication skills, and are detail-oriented and data-driven. Project management skills and the ability to juggle multiple projects, deadlines and action items are a must.

Minimum Qualifications

Applicant for this job will be expected to meet the following minimum qualifications.
Education
• Bachelor's degree from an accredited college or university with major course work in business administration, communication or project management.
o Equivalent work experience in a similar position may be substituted for educational requirements
Experience
• 3+ years of experience working in Customer Success and SaaS applications, account management or client development experience required to include providing service to top level clients.
• Strong customer-facing and presentation skills with the ability to establish credibility with executives
• Self-starter, high energy, adaptable, inquisitive and excited to work in a the ever changing PR environment
Intrado is connecting people and ideas.
We are delivering on their potential.
We are improving the way we work and live.

At Intrado, we are dedicated to delivering and improving upon new channels, new capabilities and new choices for how businesses and consumers collaborate, connect and transact. We develop technology-enabled communications that change the way we work and improve the way we live. We are a collective effort of enterprise and individuals, of communities and customers, of partnerships and families. We are the sum of our entire network - based on the four pillars of trust, innovation, collaboration, and execution and the hard work of people who share our vision. We are at the core of a technology and communications engine that is changing the world.

We Connect. We Deliver. We are INTRADO.

Equal Opportunity Employer/Veterans/Disabled

Don't forget to join our online talent community and "Like" Intrado Careers on Facebook to receive updates about exciting opportunities and network with other Intrado employees!

ABOUT US

Connecting people with each other and the right information is mission critical. Intrado develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

Intrado is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.

Intrado has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories.

ABOUT THE TEAM

Intrado Digital Media is proud to power mission critical communications and provides customers with everything they need to communicate with 4 key audiences: Employees, Customers, Investors and the media. Some of our popular solutions include marketing webinars, webcasting, virtual events, product launches, press release distribution, employee town halls, investor days audio, video and web conferencing.

Intrado's Digital Media solutions are proven to help reduce costs, attract new customers and keep our current customers loyal for life. We place a lot of value in giving our clients the solutions and support they need to operate efficiently and successfully. This same desire we use to set our customers up for success applies to our employees as well. Intrado is committed to helping our employees and their families maintain a healthy work/life balance, to build a financially secure future. Self-development and learning are key with all our global employees having access to our internal learning and development university DevelopU for career and skills enhancement.

This job has expired.