The successful candidate will be a believer in the possibilities of high quality veterinary medicine and patient care-with the expertise and technical know-how to make them happen.
VCA Emergency Animal Hospital & Referral Center (Hotel Circle) is a fast-paced, 24-hour emergency/specialty referral practice in beautiful San Diego California. We offer competitive compensation and great benefits for all employees. We are currently looking to add to our team and are seeking an experienced Veterinarian Client Service Representative.
Compensation:
- Swing differential $2.50/hour after 7pm
- Overnight differential $3.50/hour after 12am
- Competitive base pay ($18.50)
Shifts: Wednesday-Saturday
7:45 am -6:15 pm
1:45 pm - 12:15 am
ESSENTIAL FUNCTIONS:
* Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
* Scheduling and confirming appointments
* Placing outbound calls for follow-ups and reaching out to prospective clients
* Presenting and explaining fees, including processing payments
* Recommending, selecting, and obtaining products and services, including prescriptions
* Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
* Managing medical records, charts, reports and correspondence
QUALIFICATIONS:
* At least one year of proven past experience in Veterinarian customer service
* Preferred prior Veterinarian experience
* High School Diploma/GED or equivalent
* Excellent listening and communication skills
* Compassion for pets and people-as well as awareness and understanding of others' reactions
* Proven decision-making skills to choose the most appropriate course of action
* The ability to integrate new information into problem-solving
* Proficiency in Microsoft Office
* Willingness to work non-traditional hours, including nights, weekends and holidays
* The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste.
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