As a member of our Large Market, the Client Service Representative is a critical contributor to achieving a high level of client satisfaction and retention with the collaboration and support of a cross-functional team of Producers, Account Managers, and Underwriters. The key responsibility within this role is to manage the tangible day-to-day client support for all services and products delivered to clients in order to align with the strategic vision of our partnership. The primary responsibilities of the CSR is to evaluate client benefit plans and design changes, develop and implement solutions to client issues, and participate in a cross functional team to support Producers, Account Managers, and Underwriters in servicing clients.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited, to the following:
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