Client Relationship Management (CRM) Database Coordinator
Barge Design Solutions

Job Info

---

Client Relationship Management (CRM) Database Coordinator

Career Area: Business Services

What We're Looking For:
The CRM Database Coordinator oversees the entry, import, export, and integrity of data in Barge's CRM system. The right candidate will have a record of success in improving processes and adoption using CRM and other proposal automation platforms. The administrator will work closely with functional leaders, organizational units, and subject matter experts to analyze, and optimize CRM processes, troubleshoot, resolve issues, and provide support to end users. This role is part administrator and part analyst. The Database Coordinator will be responsible for executing the day-to-day configuration, support, maintenance, and improvement of the CRM platform.

Responsibilities:

• Serve as primary system administrator for the Unanet CRM platform
• Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks
• Complete regular internal system audits and prepare for upgrades or technical advancements
• Manage Unanet CRM data feeds and other integrations
• Work with our management team to establish innovative processes to support administrative, development, and change management activities
• Responsible for training new users, and growing the broad CRM skill set across the organization
• Prepare documentation to include standard operating procedure manuals and job aids
• Effectively act as the liaison between our users, vendors, and the application development teams
• Work independently with members of the user community to define and document unique use case scenarios
• Responsible for communicating system changes and updates

Education & Experience Qualifications:

• Bachelor's Degree in a related field is preferred
• Minimum 4 years of experience as a database coordinator
• Applicable certifications preferred, but not required
• Preferred: Experience in the Architecture, Engineering, and Construction industry
• Excellent project management skills and a positive attitude
• Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and work with diverse stakeholders
• Creative and analytical thinker with strong problem-solving skills
• Must demonstrate exceptional verbal and written communication skills
• Must demonstrate the ability to communicate effectively at all levels of the organization
• Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs

Why join us?

Barge Design Solutions, Inc., is an engineering and architecture firm with diverse in-house multidisciplinary practice areas. The employee-owned company is more than 400-people strong and serves clients nationwide from multiple U.S. locations. Barge is ranked No. 171 on Engineering News-Record (ENR)'s 2021 Top 500 Design Firms list, is No. 177 on Architectural Record's Top 300 Architecture Firms and is a certified Great Place To Work®.

Our primary purpose for being in business is ultimately to create a better life by unleashing the potential of our people, clients and communities. This purpose is supported by our company's core values because at the end of the day, Barge CARES:

• Collaborate - Help and expect help. Teamwork is essential in what we do.
• Authentic - Honesty, integrity and trust are at the heart of everything we do. We are who we say we are.
• Responsible - We are accountable for our work, our attitude, and our actions. We make Barge better.
• Excellence - We go all in and expect more of ourselves than others expect of us.
• Service - We are humble. We use our gifts in service of others.

We believe that if we are living out our purpose for being in business and integrating our values into everything we do, we will ultimately achieve our vision to be the firm best known for being selected when it matters most.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability. Equal Opportunity Employer/Veterans/Disabled

This job has expired.