Client Onboarding Team Leader
MMC

New York, New York

Posted in Consultancy


This job has expired.

Job Info


What can you expect?

With responsibility for a team of client onboarding analysts, this Manager will partner directly with the Global and Regional Head of Client Onboarding to develop and design the client onboarding function, participate in the hiring of the newly formed onboarding analyst team, and lead the day to day operation of the onboarding function. In this critical role you will oversee processes, while partnering with the leadership team to manage the impact and delivery of change, and maximize process efficiencies. This is an opportunity to explore newer and better ways of maximizing operational leverage in order to continually deliver enhanced commercial value across internal stakeholders, and most critically, Marsh Clients.

What is in it for you?

  • Contribute to the design and deployment of a bold and innovative vision to design and establish Marsh's Client Onboarding practice in North America, supporting the delivery of the Operational Excellence (OpEx) agenda.
  • Lead a team that will deliver a best-in-class client onboarding experience to support Sales & Distribution that leverages optimal workflows, automation, and process streamlining capabilities to operate more efficiently.

We will count on you to:

  • Provide day to day oversight and people management of a team of client onboarding analysts fostering a mindsetfocused on the function's value proposition
  • Manage, lead, and coach colleagues to achieve internal KPIs and client satisfaction for client onboarding operations management and services.
  • Own the project management of new and expanded client transitions to Marsh as well as tasks required forclients renewing their engagement with Marsh, when a client is complex. This includes coordinating allstandard and custom tasks, on behalf of the Sales Executive/ Account Owner, including ensuring tasks arecompleted within agreed timeframes and meet quality standards
  • Maintain strong relationships with key stakeholders in the geography and be viewed as a strategic partner
  • Partner with other team members and stakeholders to identify continuous improvement opportunities

What you need to have:
  • 7+ year of relevant work experience
  • Ability to build strong relationships and build rapport with internal colleagues and carriers.
  • Influence/persuasiveness - ability to achieve outcomes by collaborating with stakeholders
  • Self-starter, resourceful with the ability to bring solutions and ideas to the firm.
  • Excellent written and oral communication skills - able to clearly articulate issues, problems, and resolutions
What makes you stand out:
  • Client Onboarding and/or related insurance industry subject matter expertise
  • Experience leading high performing teams


This job has expired.

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