Clerk III
Cambia Health Solutions

Spokane, Washington

Posted in Health and Safety


This job has expired.

Job Info


Primary Job Purpose

This position has the option to be remote within: Oregon, Washington state, Idaho or Utah

Performs clerical support for departments within Cambia. The clerk works closely with department staff as well as staff in other corporate departments.

The Clerk III will perform senior level clerical work involving the analysis and processing of material and work to completion and handling moderately difficult inquiries.

General Functions and Outcomes

  • May act as a receptionist by answering phones, greeting internal and external customers, notifying colleagues of visitors, and other reception-type duties.
  • May receive, date stamp, sort, log and distribute all incoming mail, claims and/or inquiries coming into unit.
  • Reserves conference rooms.
  • Schedules and orders service for equipment as required.
  • Maintains inventory and supplies for equipment as required.
  • May enter tracking information on CTS for certain departments.
  • Performs data entry and PC work and assists with phone coverage as required in certain departments
  • Supports unit by updating addresses. Returns documents, which cannot be identified, to the subscriber or provider requesting additional information or providing an explanation for non-payment. Documents any returned mail.
  • May collect performance data and prepare monthly statistical reports as requested. May also follow up with appropriate staff to collect any missing data needed to compete reports in a timely manner.
  • Completes daily preparation of routine correspondence, applications and/or cash records. May enter incoming applications, correspondence and cash payments on the system.
  • Selects and mails appropriate contracts, applications, provider booklets, explanation of benefits and checks with corresponding labels and ID cards for newly established members upon request.
  • Responds to inquiries, checking on the status of claims processing and/or new individuals and/or groups.
  • May assist other staff by calling members, group administrators, agents/brokers, attorneys or providers, or other member representatives to obtain missing information and correct any errors.
  • Assists and supports staff in sending out standard memos and correspondence. Types and send letters to members and providers.
  • Maintains files for department's documentation.
  • Prepares on a daily basis correspondence, envelopes, applications and other records for imaging. Provides back up coverage for imaging department.
  • Schedules and coordinates job assignments with other departments for completion.
  • Trains new employees on clerical functions.
  • Supports claims processing by updating claims history files; customer service by updating the Member Inquiry files for receipt of Certified Claims; and FEP shared system by updating correspondence.
  • Complete special projects and reports as assigned.
  • Willing to work overtime and on weekends as needed.

Minimum Requirements

  • Ability to express self clearly through verbal and written communications.
  • 30 wpm keying ability, with 95% accuracy; 10-key ability.
  • Ability to prioritize tasks to meet deadlines and be able to multitask.
  • Ability to operate business machines, computers, copiers, fax, etc.
  • Proven ability of telephone courtesy.
  • Alpha and numeric filing abilities.
  • Responsible and dependable, general office skills, ability to apply basic math skills, flexible in duties, positive attitude, basic operation of standard office equipment such as PC and CRT, Microsoft Word and Excel experience helpful.
  • Ability to work in a team environment and work effectively with all levels of corporate staff.
  • For claims system, must have working knowledge of medical and/or dental terminology.

Normally to be proficient in the competencies listed above

The Clerk III would have a High School diploma or equivalent with three years of work related experience or equivalent combination of formal training and experience.

Work Environment
  • Duties performed primarily in an office or remote environment.
  • No unusual requirements.

The base pay annual salary range for this job is $16.00-20.00/hr

At Cambia, we take a variety of factors into account when creating a job offer, including your skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. While we offer competitive salaries, in general, we do not hire candidates at or near the top of the salary range.

Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:
  • Medical, dental, and vision coverage for employees and their eligible family members
  • Annual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)
  • Paid time off and company holidays
  • Up to a 6% company match on employee 401k contributions (no vesting period)
  • Up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)
  • One-time furniture and equipment allowance for employees working from home
  • Up to $225 in Amazon gift cards for participating in various well-being activities for a complete list see our External Total Rewards https://www.cambiahealth.com/careers/total-rewards

At Cambia, we are dedicated to making the health care experience simpler, better, and more affordable for people and their families. This family of over a dozen companies works together to make the health care system more economically sustainable and efficient. Cambia's solutions empower over 80 million Americans nationwide, including more than 3.4 million people in the Pacific Northwest, who are enrolled in Cambia's regional health plans.

Cambia is a total health solutions company that is deeply rooted in a 100-year legacy of transforming the industry and the way people experience health care. We had our beginnings in the logging communities of the Pacific Northwest as innovators in helping workers afford health care. That pioneering spirit has kept us at the forefront as we build new avenues to improve access to and quality of health care for the future. Cambia is committed to delivering a seamless, personalized health care experience for the next 100 years.

At Cambia, we take a variety of factors into account when creating a job offer, including your skills, experience, education, and training; relevant licensure / certifications; performance history; and work location. While we offer competitive salaries, in general, we rarely hire candidates at or near the top of the salary range.

Base pay is just part of the compensation package at Cambia that is supplemented with an exceptional 401(k) match, bonus opportunity and other benefits. In keeping with our Cause and vision, we offer comprehensive well-being programs and benefits, which we periodically update to stay current. Some highlights:

  • medical, dental, and vision coverage for employees and their eligible family members
  • annual employer contribution to a health savings account ($1,200 or $2,500 depending on medical coverage, prorated based on hire date)
  • paid time off and company holidays
  • up to a 6% company match on employee 401k contributions, with a potential discretionary contribution based on company performance (no vesting period)
  • up to 12 weeks of paid parental time off (eligible day one of employment if within first 12 months following birth or adoption)
  • one-time furniture and equipment allowance for employees working from home
  • up to $225 in Amazon gift cards for participating in various well-being activities for a complete list see our External Total Rewards page.

We are an Equal Opportunity and Affirmative Action employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A background check is required.

If you need accommodation for any part of the application process because of a medical condition or disability, please email CambiaCareers@cambiahealth.com. Information about how Cambia Health Solutions collects, uses, and discloses information is available in our Privacy Policy. As a health care company, we are committed to the health of our communities and employees during the COVID-19 pandemic. Please review the policy on our Careers site.


This job has expired.

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