Catering Manager
Levy Premium Foodservice


Job Info


Department:

Operations

Location:

Milwaukee, Wisconsin

Location: Fiserv Forum - Home of the NBA's Milwaukee Bucks - Milwaukee, WI

Mission

To achieve annual catering sales and profits, while working in partnership with operations to deliver "The Levy Difference."

Responsible for in-house banquet facilities, managing the daily operations of all banquet functions, coordinating all function activity with the banquet sales and culinary teams, and overseeing maintenance of the banquet facilities and inventory.

Major Areas of Responsibility

Operations

  • Ensures all catering services exceed guest expectations
  • Successfully presents Levy catering services to guests in a manner that exceeds guest expectations and profitability
  • Communicates client's needs through timely and detailed written and verbal communications to ensure internal understanding / compliance and external guest's expectation of services
  • Has location specific food and wine knowledge
  • Initiates contact with clients to secure their food and beverage selections in advance of event dates
  • Has strong attention to detail
  • Holds team accountable to steps of service to deliver great guest service
  • Ensure that team members consistently deliver Heartfelt Hospitality to every guest, every time
  • Ensures show quality standards are maintained at all times
  • Builds and maintains strong relationships with clients, guests, subcontractors, not-for-profits and Levy team members
  • Regularly obtains feedback from clients and guests to improve operations
  • Supports and communicates Company initiatives
  • Respond and assist in any departmental guest service issues
  • Executes all menus, promotions and programs as outlined by the Director of Catering in accordance with Levy standards


Controls

  • Achieves daily sales and assigned cost goals
  • Achieves assigned budget goals
  • Employs good safety and sanitation practices
  • Follows and enforces responsible alcohol service policies
  • Executes required daily reporting in a timely manner
  • Completes required department reports and complies information at month end closing
  • Ensures team members adhere to Levy Company guidelines as stated in team member training manual and employee handbook
  • Assures the continual process of revenue development
  • Promotes the sale of profitable Levy services
  • Prepares account forecasts and analysis of group sales in accordance with Levy Core Signature Guidelines
  • Assures the complete billing for client services and receipt of payments in accordance with Levy standards


Team

  • Uses all performance management tools to provide guidance and feedback to team
  • Promotes a cooperative work climate, maximizing productivity and morale
  • Conducts regular scheduled meetings to ensure lines of communication are open between management and team members
  • Interviews, hires, trains and develops team members according to Levy guidelines
  • Displays a positive attitude towards team members


Job Requirements

  • Able to communicate effectively with management team, guests and team members by speaking and comprehending English
  • English reading, writing, math and computer skills required
  • Ability to taste and evaluate food and beverage products
  • Must be flexible with schedule and able to work different shifts
  • Possible job hazards include, but are not limited to; slips, trips, falls, burns, cuts and strains
  • Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
  • Ability to use hands in using office equipment, including the computer system
  • Ability to talk and hear to conduct phone correspondence
  • Close vision and focus capabilities to view computer screen and company documents


Levy is an equal opportunity employer. At Levy we are committed to treating all Applicants and Team Members fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

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