Care Supervisor
Help At Home

Chicago, Illinois

Posted in Health and Safety

Job Info

Help at Home is hiring a Care Supervisor! We offer weekly pay starting at $15/hr along with a generous cash incentive program!

Help at Home is the nation's leading provider of high-quality support services to seniors and people with disabilities. Our clients need us more than ever to continue living independently in their own homes while staying safe from high-risk facilities.

Help at Home leads the home care industry in protecting our clients, caregivers and employees. We provide priority vaccine access, a ready supply of quality PPE, and up-to-date training.

Our Care Supervisors develop and monitor appropriate care plans to ensure clients receive quality care while serving as the primary liaison between clients, home care aides, managers, referral sources, and others directly involved in the client's care.

Care Supervisor Responsibilities

  • Maintains assigned clients' files, employee files and all related paperwork
  • Consistently maintains the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records
  • Provides direct training
  • Monitors the performance assigned to home care aides who provide and support patients with personal care to ensure quality service
  • Proactively communicates schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager
  • Assigns home care aides based on the client's overall needs and Plan of Care
  • Prepares and submits routine departmental reports as required
  • Records and maintains accurate documentation of the client's condition and overall service
  • Conducts and keeps record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings
  • Appropriately handles client complaints and problems; documents and reports any significant issues for further attention or resolution as required
  • Provides education and coaching on changes to a client's Plan of Care
  • Maintains positive working relationships with clients, home care aides, referral sources, team leads, managers and branch managers
  • Ensures compliance with local, state and federal laws as well as with company policies and procedures
  • Performs other job-related duties as assigned


Help at Home strives to be an employer of choice in your community and our employees are the foundation of our work. Eligible staff can enroll in a wide variety of benefit programs, along with lucrative bonuses in certain areas.

We offer a variety of in-depth training opportunities in order to provide our staff with the tools to be successful. Help at Home also offers strong career path possibilities for those employees who are committed to growing within the organization.

Care Supervisor Skills/Competencies
  • Knowledge and experience
    • At least one (1) year of experience in healthcare, preferably in-home health or similar operation, preferred. Basic to moderate computer skills are required. Ability to multitask and manage multiple responsibilities.
  • Personal accountability
    • Exercises good health and personal hygiene practices. Demonstrates reliability and awareness of personal behavior and its impact on others. Dresses appropriately and maintains a professional appearance. Must be able to deal effectively with stress. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Interpersonal skills
    • Enjoys working with people. Deals with conflict in a professional manner. Demonstrates optimism, enthusiasm and willingness to work constructively with other agency team members. Demonstrates respect and concern for the wellbeing of patients and employees. Maintains a positive outlook despite encountering possible challenges.
  • Leadership
    • Able to supervise staff and provide necessary feedback to improve overall services. Identifies and progresses toward meeting personal and professional goals.

Qualifications/Educational Requirements
  • At least 18 years of age
  • High school graduate or equivalent preferred
  • Ability to read, write and follow directions
  • Current PPD or chest x-ray if applicable
  • 2 years supervisory experience
  • Medicaid, Waiver and Home Healthcare experience preferred
  • Work positively and favorably with clients, families and staff
  • Demonstrate compassion, responsibility, and cheerful attitude
Care Supervisors must comply with state background screening requirements. Compensation, benefits, time off, and bonuses vary by state and location, so please ask for complete details at your interview.

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