Care Coordinator I - Summer Seasonal
Northeast Florida, North Central Florida Students
Are you home for the summer and looking for a summer opportunity in a professional remote working environment? Please read below and Click to Apply!
JOB SUMMARY:
Provides customer support to business customers via the telephone and/or Internet (e.g. instant message, email). Handles inquiriesfrom all customers including injured workers, physicians, adjusters and casemanagers, and our in network facilities/vendors. Creates new orders forservices, makes modifications on orders, schedules patients forevaluations, follows up on appointment success and ensures subsequentappointments are scheduled, processes purchase orders for equipment, handlesdelivery confirmations, and coordinates home care.
Regardlessof your role you will help us get the injured worker the care they need fortheir path to recovery
POSITION REQUIREMENTS:
PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENTS:
Care Coordinator I
Basic skills with moderate level of proficiency. Generally performs a high volume of basic inquiries about One Call's products and services by following standard scripts and procedures. Works under close supervision without latitude for independent judgment. Consults with senior peers and team leads on non-complex issues to learn through experience. Typically requires zero to one year of experience in a call center or customer service-related position in a service industry. Zero- 2 years of experience in the workers' compensation industry. Care Coordinator I's will handle one service line or more and will become knowledgeable in these areas before moving into a level II role.
EEO Employer
841 Prudential Dr, Suite 204
Jacksonville, FL, 32207
United States
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