BWPO Practice Assistant II
Brigham & Women's Hospital(BWH)


Job Info


The Ambulatory Practice Secretary performs all secretarial/registration functions for the complete and efficient management of patients throughout Brigham Circle Medical Associates (BCMA). She/he performs as part of the team to ensure the necessary universal office functions are completed.

  • Answers all telephone calls in an appropriate manner; correctly processes information and follows up accordingly (scheduling appointments, canceling appointments, answering questions, providing information, solving problems, transferring calls) The secretary screens all calls thoroughly and forwards to appropriate voice mailbox if necessary.
  • Greets patients courteously and helpfully and processes their information.
  • Treats all patients with dignity and professionalism thus enhancing their perception of (BCMA).
  • Advises patients of test preparation and managed care referrals if necessary.
  • Obtains demographic and financial information from all patients seen and enters the information into the hospital computer system.
  • Checks for and helps patients with referral process. This gatekeeping function involves making unpopular decisions and requires great tact.
  • Collects copays.
  • Creates or updates hospital identification plate.
  • For new patients, obtains signature for consent for medial treatment and insurance forms and issues a medical record chart.
  • Registers patients by phone and from paper forms.
  • Performs all other duties as assigned.


  • Responsibility to Practice Physician:


  • Assists physician with all secretarial aspects of patient care (scheduling appointments, confirming appointments, relaying messages, overseeing daily patient schedules.
  • Greets patients courteously and efficiently.


  • Qualifications
    Qualifications - External

    Applicants must have a high school diploma (or equivalent) plus medical secretarial training or additional education preferably at least 2 years of college. Prior work experience in a similar work environment. Excellent organizational skills, good communication skills (written and oral), good interpersonal skills, and the ability to work under pressure are important considerations. Some keyboard experience is also required.

    EEO Statement
    Brigham and Women's Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, sexual orientation, protected veteran status, or on the basis of disability.



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