Business Services Filing Officer
State of Nebraska

Job Info

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Description
Do you enjoy working with the public and have an eye for detail? The Secretary of State's Office is looking for a Business Services Filing Officer. In this position, you will enjoy a professional working environment in downtown Lincoln with state holidays and benefits. This position, greets and provides customer service to the public; follows established procedures performing a variety of tasks to create, maintain and process business documents and notary public applications submitted to the Secretary of State's Office. This position requires emphasis on providing a high level of customer service and accuracy in processing documents.

Hours: 8-5, Monday - Friday

Job location is 1201 N Street Suite 120, Lincoln, NE 68508
Examples of Work
Greet customers and answer questions (in person, via telephone, and email) regarding rules/regulations governing business entity filings and notary public applications, standard office processes, and business entity information. Open and review mail to ensure proper distribution for timely processing of filings and requests for records. Examine filings and other documents furnished by customers to review for accuracy, completeness, and relevancy of information, and to determine if the criteria for filing have been met. File documents, enter data, update and/or adjust records, and search for and retrieve records using specific computer programs. Prepare copies and certified copies of records. Write routine correspondence involving basic subject matter to return filings when insufficient payment is submitted or filing criteria have not been met. Operate a variety of office machines and office automation equipment to maintain records and to produce records. Determine availability of business names based upon established guidelines. Accept required fees for copies of records and filings and balance cash/checks at the end of each business day.
Qualifications / Requirements
REQUIREMENTS: 1) One year providing excellent customer service and one year of experience in an office setting; or 2) one year of coursework/training in business/administrative/office support functions, procedures, and methods including the operation of personal computers and office equipment plus one year of experience in customer service or an office setting; or 3) an associate or bachelor's degree in a business or a related field.
Knowledge, Skills and Abilities
Provide excellent customer service, in person, by telephone and via computer. Must be organized, be able to prioritize and manage multiple tasks at one time and have the ability to independently problem solve. Must work collaboratively in a team setting;; establish and maintain positive relationships with agency staff, business entities, consumers, and other diverse individuals. Ability to; understand and apply instructions, agency policies, state laws, standards and procedures. Knowledge of professional office procedures for handling inquiries, requests, and processing paperwork; office record and file keeping methods; and formats used in written business communications. Excellent keyboarding skills needed for data entry; knowledge of personal computers and ability to learn new applications is a must. Excellent communication skills are necessary. Regular attendance is required Monday through Friday 8 a.m. - 5 p.m.

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