Business Operations Manager
Cushman & Wakefield

Job Info

Job Title
Business Operations Manager
Job Description Summary
The Business Operations Manager will be responsible for leading the operational functions, provide strategic guidance, and will ensure support is provided to our key stakeholders and business leads in an efficient and effective manner.

The Business Operations Manager will provide management oversight and will work closely with Leadership to provide support and implement strategic initiatives.
Job Description

Job Description:

• Identify strategic direction and create cohesive, scalable processes for the Business Operations Team that support our company goals and drive employee engagement

• Create and amplify high-level, team-wide, company-wide programs and processes, frame and unpack leadership vision to ensure they are aligned, understood, and adopted across the organization.

• Manage communication between stakeholders, team leads, and senior leadership

• Project manage and create multiple strategic initiatives that elevate company's culture and core values, including but not limited to developing timelines, budgets, team scope and playbooks,

• Work cross-functionally with all stakeholders and business partners to create goal-oriented programs and operational strategies that align with business goals

• Partnered with peers to learn and utilize best operational practices and offer innovation to the leadership team, company, and clients

• Ensured overall achievement of budget financial targets and other standards set forth in approved business plans and accordance to the agreed upon KPIs & SLAs for the company

• Act as steward for operational excellence initiatives and see-through service delivery through management

• Provide formal leadership, mentoring and supervision operations team

• Organize, assist, oversee and lead internal meetings and events

• Evaluate and document innovative service delivery options and share insights across teams / functions

• Ensure corporate standards and internal company processes and systems are leveraged

Background and Experience:

Demonstrated experience should include:

• Bachelor's degree (BA/BS) required in any field; business/real estate preferred

• 5+ years of people management

• Excellent interpersonal communication, leadership and, relationship building skills

• Demonstrated process improvement, continual improvement skills

Competencies:

• Exposure to project and process management

• Proven ability in conflict resolution

• Exposure to executive communications

• Excellent written, oral, and presentation skills

• Strong Microsoft Office/Google Suite skills

• Knowledge of the real estate industry and business model

• Knowledge of Salesforce, Workday and budgeting software

• Ability to plan, organize, and manage processes

• Ability to read, comprehend, and analyze P&L statements

• Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com . Please refer to the job title and job location when you contact us.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email HRServices@cushwake.com or HRServices@cwservices.com. All inquiries not related to accommodations will go unanswered.