Blood Bank Information Systems Manager
Mass General Brigham(PHS)

Somerville, Massachusetts

Posted in Health and Safety


This job has expired.

Job Info


The manager provides leadership of the Blood Bank Informatics team supporting MGB Pathology and associated systems at all MGB sites. S/he will manage direct reports and will also work closely with business owners, clinical leaders, stakeholders, vendors and front-line clinicians to gain a deep understanding of clinician workflow and incorporate that understanding into the evolution and support of these systems.

S/he will manage direct reports and will also work closely with business owners, clinical leaders, stakeholders, vendors and front-line clinicians to gain a deep understanding of clinician workflow and incorporate that understanding into the evolution and support of these systems. The manager will also work in close collaboration with MGB Pathology Systems sub-teams, Clinical Informatics and other MGB Digital Enterprise teams to coordinate resources and demand management, ensuring efficient use of resources and a high level of user support.

  • Responsible for the oversight of all Blood Bank and Donor System enhancement, upgrade, integration and support services, working with business owners, external customers, Clinical Informatics team, vendors and internal resources. Understand and provide a forum to acknowledge and prioritize all aspects of service/support.
  • Attain a solid understanding of clinician workflow internal to lab processes, as well as those of ordering clinicians and other allied health professionals relying on lab data. Work with lab leadership and other stakeholders to optimize these processes to improve integration and coordination between labs and front end clinical requirements.
  • Oversee the implementation, use and maintenance of interfaces between pathology instrumentation, facility specific software, middleware and Enterprise software. Ensure that Pathology analytic support team staff is trained to effectively analyze issues and effectively identify the appropriate resources to maintain and/or restore effective operations.
  • In collaboration with Enterprise, Lab and IT leadership, define and maintain the multi-year roadmap for MGB Pathology Information Technology.
  • Works with managers and directors to establish the team's goals and objectives, often participating in the definition of work products and timelines.
  • Manages the day-to-day activities of a team of Information Systems professionals. Focuses on producing the team's deliverables on-time and within budget.
  • Employs service management, product management and/or project management methodologies to deliver high quality work products.
  • Consistent with Mass General Brigham's Human Resources policies, attracts, retains and develops high quality staff. Establishes and maintains a work environment conducive to high performance. Addresses the training and professional development needs of the staff.
  • Promotes and encourages a high-quality customer service experience for all customers - internal and external.
  • Collaborates well with other teams to produce results.
  • Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration
  • Incorporate the best practices for training in the development and execution of training programs for new hires. Incumbent is expected to oversee the creation and publication of relevant documentation to support staff in performance of on-call duties.
  • Perform all other duties as directed by the Director for Pathology Information Systems
  • Other duties as assigned


Qualifications
  • Bachelor's degree required
  • 5+ years of related experience; experience in healthcare a plus.
  • A combination of education and experience may be substituted for requirements
  • Demonstrated ability to assimilate and understand new software
  • Experience in documenting and analyzing workflow required.
  • Experience working with Epic clinical applications preferred
  • Experience specific to support and/or implementation of blood bank and donor systems preferred.


EEO Statement
Mass General Brigham is an Equal Opportunity Employer & by embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law.


This job has expired.

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