AV Engineer
Intuitive

Sunnyvale, California

Posted in Manufacturing and Production


This job has expired.

Job Info


At Intuitive, we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. Our mission is our guiding force; our culture is the DNA that makes us unique.

As a pioneer in robotic-assisted surgery (RAS), we have been expanding our innovations through technology to help make a difference in the world. For 25 years, human ingenuity has guided our journey to help solve some of healthcare’s complex challenges.

We believe a great idea can come from anywhere—inclusion and mutual respect are vital to our culture. We value character grounded in integrity, a strong capacity to learn, the energy to get things done, and diverse experiences to help us think in new ways. We actively invest in our team members to support their long-term growth so they can continue to advance our mission and strive to achieve their highest potential.

Join a team committed to taking big leaps forward for a global community of healthcare professionals and their patients.

Together, let’s help to advance the world of minimally invasive care.

Job SUMMARY:

This position provides technical assistance to internal/external clients of audiovisual, IT/Networking, Unified Communications and video equipment in a mixed Zoom Room and Cisco environment. This position provides operational support to customers within the corporation.

DUTIES AND RESPONSIBILITIES:

  • Provide technical support for a wide variety of AV systems and associated compute devices.
  • Work with manufacturers and vendors to develop relationships related to equipment servicing (technical support, securing return authorizations, etc).
  • Work within an established IT Service Management framework to handle AV incident and ticket support.
  • Persistence to understand root cause of commonly encountered issues along with follow-through to implement solutions to permanently solve outstanding problems.
  • Provide a high level of customer support, including to internal executives and in training areas with external customers present. Develop on-going customer relationships, resulting in high level of customer satisfaction.
  • Create and maintain AV operations documentation, including but not limited to runbooks, maintenance procedures, end user training, and knowledge base articles.
  • Will access and read AV operation metrics/analytics, assess any actions interpreted from those reports, and provide updates to the team on impact to KPIs.
  • Provide AV operational support for meetings as required.

JOB SPECIFICATIONS / ESSENTIAL FUNCTIONS

EDUCATION / TRAINING:

  • Minimum 4-year diploma from a Technical School or equivalent work experience.
  • CTS certification from AVIXA or other equivalent manufacturer-based certifications a plus (Biamp, Cisco, Crestron, Extron, Cisco, Poly, Shure, QSC, Zoom etc.)

PRIOR RELATED W ORK EXPERIENCE:

•    Minimum 5 years’ experience with audio-visual, corporate video, and/or IT related systems.

EXPERIENCE IN OPERATION / USE OF SPECIFIC EQUIPMENT, TOOLS, W ORK AIDS:

  • Strong background of AV equipment knowledge
  • Knowledge of computers and computer applications.
  • Unified Communications and Telepresence Systems Knowledge.
  • Device Management (ZDM, MDM, EMM) knowledge a plus.

PERSONAL TRAITS:

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to write routine reports and correspondence.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, and diagram or schedule form.
  • Solid troubleshooting and communications skills. Being customer-focused is essential.
  • Independence and ownership: work with a minimum of direct supervision or guidance from    others.
  • Be highly organized, flexible and able to approach different types of tasks during the working day.

PHYSICAL DEMANDS:

•      Occasionally require to lift 30 plus lb.

•      Occasionally required to stand, walk and reach with arms and hands.

MENTAL DEMANDS:

• Must be efficient at multi-tasking and able to work in stressful situations.

WORK ENVIRONMENT:

• Office environment 100% of time.

Due to the nature of our business and the role, please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Shift : Shift 1 - Day

Travel : Yes, 10 % of the Time

Travel Requirements: Yes, 10 % of the Time Shift: Shift 1 - Day


This job has expired.

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