Associate Athletic Director, Ticket Sales and Operations
Boise State University

Job Info

About Us:

Boise State University, powered by creativity and innovation, stands uniquely positioned in the Northwest as a metropolitan research university of distinction. Learn more about Boise State and the City of Boise at https://www.boisestate.edu/about/boise-and-beyond/. Boise State University is committed to increasing the diversity of its faculty, staff, students, and academic program offerings and to strengthening sensitivity to diversity throughout the institution. Boise State University is an affirmative action/equal opportunity employer, and members of historically underrepresented groups are especially encouraged to apply. We are a welcoming campus that supports diversity and inclusion.
Job Summary/Basic Function:
This position is responsible for the management and oversight of the entire ticket for the Department of Intercollegiate Athletics.

Level Scope:
Manages a large team typically consisting of both experienced professionals and subordinate Managers. Focuses on tactical and operational plans with short to mid term focus; significant responsibility to achieve broadly stated goals through subordinate Managers. Determines objectives, directs programs, develops strategies and policies, manages human, financial and physical resources and functions with a high degree of autonomy. Requires broad management and leadership knowledge to lead a project or program teams in one dept/job family. Proactively assesses risk to establish systems and procedures to protect organizational assets. Determines campus strategies for a program with campus wide impact.

Essential Functions:
60% of Time the Athletic Ticket Sales & Operations Director must:
• Lead and develop strategic and creative solutions for ticket office and ticket sales staff to increase ticket revenue. Includes data analytics and creative timely reporting.
• Develop, manage and execute a multi-year ticket sales campaign, with a primary focus on Football and Men's Basketball season tickets, mini plans, suites/hospitality, group and individual game sales to maximize customer relations and revenue, in conjunction with external department units.
• Participate in the development of pricing, targets, inventory management, and relationship strategies while analyzing and evaluating the effectiveness of sales programs, methods, costs and results.
• Develop and enhance relationships with current season ticket holders to increase business development opportunities through exceptional customer service and referrals.
• Work with creative services and marketing departments to maximize creative marketing efforts with existing and potential new season ticket holder (i.e. include, but not limited to, social media, emails, texting technology, web ads, corporate strategies, and sales campaigns).
• Oversee and supervise staff assisting customers on all facets of daily ticket sales, deposits, marketing, ticket allocations, personnel functions and player guest process to maintain compliance with the rules of NCAA, State and University for the Athletic Ticket Office.
• Maintain knowledge of department ticketing software for ticket sales efforts. Act as liaison between Bronco Athletics and ticketing software company.
• Evaluate all policies and procedures for relevance and updates to keep up with technology and current rules and regulations from departmental, University, Conference, State, Federal and NCAA groups.

35% of the time:

• Provide leadership and direction to all facets of ticketing operations at Boise State Athletic venues, ensuring compliance with University, State, and federal laws, regulations and policies.
• Interact and work with other University departments and external agencies to determine ticketing needs and to develop and maintain maximum operational effectiveness and responsiveness to needs.
• Manage escalated customer service problems on an as-needed basis.
• Oversee all aspects of ticketing sales and processing for any post-season football or basketball championship or bowl game in Boise or another city.
• Prepare various reports and analysis tracking trends and makes recommendations based on findings.
• Serve as a member of the Athletic Department's leadership team and be a Sport Program Administrator to support and oversee team/s as assigned.

5% of the time:

Other duties as assigned.

Knowledge, Skills, Abilities:
• Knowledge of NCAA rules
• Experience and understanding of ticket sales, marketing and distribution of a ticket program
• Ability to manage, organize and motivate staff
• Knowledge of current business issues and trends including marketing strategies, processes, and available resources.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures.
• Ability to develop and implement creative revenue-generation plans, programs, and initiatives.
• Outstanding interpersonal, community relations skills and the ability to communicate and work effectively within a diverse community.
• Ability to foster a cooperative work environment

Minimum Qualifications:
Bachelor's degree plus 8 years professional experience including 3 years managerial experience

Preferred Qualifications:
• Sales management experience working with a professional sports organization or within college athletics.
• Supervisory experience with a proven record of accomplishment of building winning teams.
• Demonstrated sales/revenue generation and the ability to work with other departments to maximize revenue.
Salary and Benefits:
Salary commensurate with experience. Boise State University is committed to offering a benefits package that provides health and financial protection plans as well as resources to promote health and well-being. Our program provides flexibility so you can choose the benefits that are right for you and your family. Learn more about our benefit options at https://www.boisestate.edu/hrs/benefits/.

Required Application Materials:
• Resume
• References
• In place of a cover letter, please answer the four (4) questions (1-2 paragraphs for each question) below on a Word document and upload to your application:
1. Describe what you believe collaboration looks like between an athletic ticket office and a development office.
2. Describe your experience with oversight of an internal and external ticket sales team, including implementation of a sales program.
3. Describe your strategy for implementing an outbound ticket sales program.
4. What do you believe are the top three (3) key factors in revenue generation?

Advertised: May 13, 2021 Mountain Daylight Time
Applications close: May 19, 2021 11:55 PM Mountain Daylight Time