Assistant Hospital Manager>
VCA

Job Info

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Job Summary

VCA Bay Area Animal Hospital is searching for an Assistant Hospital Manger to join their large and ever growing team. Under the direction of the Hospital Manager with support and input from the Medical Director, the Assistant Hospital Manager performs a wide range of difficult to complex administrative activities related to the hospital providing quality patient care and excellent client service, management of finances and accounting, marketing and promotion of services, staffing and human resources, and discretionary activities, that serve to support effective business operations. In the absence of the Hospital Manager, the Assistant Hospital Manager will assume the responsibility to make business decisions in line with hospital procedures and VCA policies.

Knowledge Skills and Abilities:

• Customer service.
• Human Resource management.
• Financial budget management.
• Knowledge of business promotion and marketing techniques.
• Good communication skills, both written and oral, goal oriented.
• Background in managing service oriented operations.
• Ability to plan, organize and effectively present ideas and concepts.
• Ability to take information obtained from clients, staff, and other sources, discern that which is credible and assess the hospital and its operation objectively.
• Must be able to handle multiple tasks at once, and deal with high levels of stress in an environment of changing priorities.

Education and Experience:

• Bachelor's degree desired.
• Must have a minimum of 3 years of experience in medical care facility or other service business operations management with profit and loss responsibility.
• Budget management experience.
• Knowledge of business promotion and marketing techniques.
• Human resource skills.
• Emotional intelligence.
• Training and client relations experience.
• Thorough knowledge of the veterinary or medical profession.

Authority:

• Recruit, interview prospective employees.
• Hire, train, review, schedule, discipline and discharge employees in conjunction with Human Resources at the Support Office and/or in absence of the Hospital Administrator.
• Can recommend employees to work another position within the hospital.

Physical Requirements:

• Dependable attendance is required.
• Any allergies to animals must be controllable through medication.
• Must be able to lift up to 40 pounds.
• Must be willing to work long or irregular hours under pressure conditions.
• This position requires the ability to walk, bend, stand and reach constantly during a minimum 8-hour day.
• Visual acuity sufficient to maintain accurate records, recognizes people and understands written directions.
• Ability to speak and hear sufficiently to understand, give information in person or over the telephone.
• Fine motor skills adequate for utilizing office equipment such as facsimile machines, computers, copiers and computer keyboards.

Duties:

The following is a list of essential job requirements. This list may be revised at any time and additional duties not listed here may be assigned as needed. Job Functions and Job Responsibilities include overseeing that the following occur within the hospitals.

Staff Management Client Management Office Management Production Management Financial Management Marketing Management Facility Maintenance Meetings Communication

Staff Management:

• Recommend hiring with appropriate references.
• Utilize HR systems to recruit and onboard new hires
• Advise management and supervisory staff on a variety of human resource topics.
• Prepare or revise progressive disciplinary documents.
• Assist managers and supervisors with staff coaching/motivation and/or disciplinary action meetings, including terminations.
• Orientation, training, education, development of staff.
• Oversee staff scheduling and payroll in DayForce.
• Along with Hospital Manager, supervise lead team to assure that each job is being effectively handled.
• Employee policy enforcement.
• Employee relations and communications.
• Actively participate in weekend management rotations with other managers and supervisors.
• Delegate tasks to as needed to staff members.
• Oversee that the VCA safety procedures are implemented and followed.

Client Management:

• Oversee training of all staff in accordance with the principals of the Mars Five Principles, VCA Mission Statement and Standards of Client Service. Lead staff to deliver excellent Client Experience.
• Oversee client flow to ensure that clients and patients are seen and treated in a professional, timely and competent manner.
• Responsible for administration and review of non-medical client complaints.
• Ensure effective call back systems are maintained and utilized routinely.

Office Management:

• Provide backup to CSR Supervisor to perform transaction corrections.
• Make certain bank deposits are managed correctly.

Production Management:

• Meet with the Hospital Manager, Medical Director and Regional Medical Director and/or Regional Operations Director (or Senior Regional Vice President) regularly to discuss, evaluate and plan for the welfare of the practice.
• Ensure that marketing events are effective - internal and external.
• Check all transactions for accuracy and missed services through regular daily audits.

Financial Management:

• Assist Hospital Manager to monitor the cost of purchasing so the practice operates within guidelines.
• Review and approve staff reimbursement requests within guidelines.
• Review the income statements and other financial data to find ways to improve revenues and hospital contribution.
• Oversee that charges have been reviewed on a daily basis.
• Assist Hospital Manager in ensuring VCA cash control and cash handling standards are followed.
• Assist Hospital Manager review accounts receivable to confirm proper and timely processes.

Marketing Management:

• Assist Hospital Manager with all aspects of marketing the hospital's services including maintaining current inventory of collateral materials.
• Understand, participate and support planned marketing events and programs.
• Ensure that the hospital staff follows instructions for implementing authorized marketing discounts in the computer system.
• Review and accurately track marketing results, and advise Hospital Manager and Medical Director when opportunities arise.

Facility Maintenance:

• Assist Hospital Manager to oversee the maintenance/housekeeping of the hospital for orderliness and cleanliness of both the inside and outside of the building.

Meetings:

• With Hospital Manager, attend regional meetings as requested.
• Attend and participate in doctors meetings.
• Assist Hospital Manager plan and/or participate in hospital management meetings.
• Organize monthly staff meeting agenda in conjunction with hospital management team and VCA guidelines.

Communication:

• Read and respond to all communication in a timely manner.
• Ensure that the policies of VCA, MARS, and all state guidelines and recommendations are quickly communicated to hospital staff and ensure follow-up of adequate training.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com

This job has expired.