Assistant Director (Student Support Specialist)
Indiana University

Bloomington, Indiana

Posted in Education and Training

Job Info



Department Information

The Division of Student Affairs is focused on building a strong foundation to ensure every student's IU experience is positive, safe, healthy, and meaningful. The Division of Student Affairs staff and 21 departments aim to help students navigate their time at IU, providing the tools they need to be successful in school and after graduation. Students are our priority, and their health, safety, and overall well-being are our core mission.

Visit Benefits at IU for more information!

Job Summary

  • Develops and implements programs and initiatives that offer support for students in crisis, facing adversity or challenges, or who belong to an under-represented or minority student population.
  • Interfaces directly with students by attending student programming events, advising student organization leaders, meeting one-on-one to discuss support needs, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
  • Places an emphasis on confidentiality of student concerns, university policy compliance, and a culture of care within all direct student interactions.
  • Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student support goals, often coordinating funding to sponsor student programs and initiatives.
  • Projects outcomes for support services offered at the program, department/division, or campus level.
  • Measures and evaluates effectiveness of student support initiatives against projected outcomes; regularly prepares reports on impact to students and budget and may present to stakeholders on effectiveness and to secure funding for initiatives moving forward.
  • Serves on committees and performs student support research across the field of higher education and at peer institutions to identify and recommend best practices.
  • Plans and coordinates communications for student support initiatives to ensure student participation, inclusion, and engagement.
  • May provide guidance to other student support staff; makes process recommendations to manager for improved delivery of service.



  • Bachelor's degree in education, public affairs, public health, counseling, social work, business, or a related field
  • Master's degree in higher education student affairs or a related field

  • 2 years in student services, higher education, social work, counseling, law, or a related field
Combinations of related education and experience may be considered


  • Proficient communication skills
  • Maintains a high degree of professionalism
  • Demonstrates time management and priority setting skills
  • Demonstrates a high commitment to quality
  • Possesses flexibility to work in a fast paced, dynamic environment
  • Seeks to acquire knowledge in area of specialty
  • Highly thorough and dependable
  • Demonstrates a high level of accuracy, even under pressure
  • Demonstrates ability to maintain confidential information
  • Ability to simultaneously handle multiple priorities
  • Demonstrates excellent judgment and decision making skills
  • Demonstrates customer service skills
  • Knowledge of student development, counseling, or career development theories and practices
  • Knowledge of current needs and trends of diverse student populations
  • Ability to advise students individually and in groups on student-related matters
  • Commitment to working with people from diverse backgrounds and demonstrated cultural competency
  • Ability to build strong partnerships with students and other university departments

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Work Location

Bloomington, Indiana

Job Classification

Career Level: Career

FLSA: Exempt

Job Function: Student Services

Job Family: Student Support

Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

Due to the COVID-19 pandemic, there may be differences in the working conditions as advertised in our standard job postings (e.g., the ability to travel from one campus to another, etc.). If you are invited for an interview, please discuss your questions or concerns regarding the working conditions at that time.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

New employees will be provided with information regarding Indiana University's COVID-19 vaccine policy, which includes the opportunity to request an exemption. To learn more, view our COVID-19 vaccine information page.

Equal Employment Opportunity

Indiana University is an equal employment and affirmative action employer and a provider of ADA services. All qualified applicants will receive consideration for employment based on individual qualifications. Indiana University prohibits discrimination based on age, ethnicity, color, race, religion, sex, sexual orientation, gender identity or expression, genetic information, marital status, national origin, disability status or protected veteran status. Indiana University does not discriminate on the basis of sex in its educational programs and activities, including employment and admission, as required by Title IX. Questions or complaints regarding Title IX may be referred to the U.S. Department of Education Office for Civil Rights or the university Title IX Coordinator. See Indiana University's Notice of Non-Discrimination here which includes contact information.

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at or by visiting IUPD.

Contact Us

Request Support
Telephone: 812-856-1234

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