Assistant Director, Pharmacy Ambulatory Care Retail Services
University of Iowa
Job Info
The Department of Pharmaceutical Care at University of Iowa Health Care is seeking an Assistant Director of Ambulatory Care Retail Services. The Assistant Director of Ambulatory Care Retail Pharmacy Services will provide leadership and development to clinical pharmacists, pharmacy specialists, pharmacy technicians and support staff in the outpatient pharmacies and ambulatory Pharmacy Billing Office within the Department of Pharmaceutical Care.
This position will collaborate with leadership and staff to promote safe, optimal and cost-effective medication use processes. This position will also work closely with the director of ambulatory pharmacy services and ambulatory care managers to improve patient safety through innovations in technology and/or new program development and implementation. These activities require effective communication, organizational skills, strategic planning, personnel supervision, data management and reporting, process evaluation and improvement, and staff development/training. A considerable amount of innovation, independence, creativity, and flexibility are required in the decision making and problem-solving process.
Duties to Include:
Pharmaceutical Care Operations
- Assists in planning and delivery of pharmacy services, programs and personnel both on and off campus. Assigns tasks to staff and monitors individual and team progress.
- Assists ambulatory care pharmacy managers to coordinate overall ambulatory care pharmacy services in order to maximize productivity, clinical outcomes, and financial impact.
- Works with the appropriate ambulatory care pharmacy managers to coordinate, standardize and report on ambulatory care outpatient pharmacy service models, key performance indicators and outcomes.
- Provides guidance and oversight for ambulatory care pharmacy operations.
- Manages retail pharmacy contracts and relationships with PBMs to ensure appropriate reimbursement and patient access to medications.
- Works with the ambulatory care pharmacy leadership team and clinical pharmacy specialists in the development and implementation of staff competencies and credentialing within ambulatory care clinical pharmacy services.
- Creates an environment that encourages high performance and teamwork.
- Works with members of the pharmacy team and other departments to implement systems for patient care.
- Educates clinic providers and staff as well as external parties regarding services provided by ambulatory care pharmacy staff.
- Develops understanding and provides education as needed related to other services provided within the clinics.
- Serves as a preceptor for pharmacy students and residents.
- Provides didactic education at College of Pharmacy as needed and appropriate.
- Creates synergy between practice initiatives and PharmD student and resident rotations.
- Communicates new services or procedures to pharmacy staff and others who may be affected.
- Evaluates problems/concerns identified by staff in collaboration with leadership team to create a safe and effective solution to meet the clinical service goals of the Department and UIHC.
- Participates in developing, monitoring, and reporting pharmacy practice standards for the department of pharmacy.
- Provides guidance regarding appropriate expenditure of time and resources for ambulatory care pharmacy services.
- Collaborates with departmental leaders and clinical area leaders to identify high priority outcomes that are actionable by pharmacists who provide ambulatory care clinical services.
- Participates in the planning and implementation of new programs and services.
- Evaluates and analyzes projects, develops project specifications, and creates and implements project plans to successfully meet goals and objectives.
- Plans, implements, and evaluates new clinical and technical processes including multi-disciplinary groups for program/service.
- Leads and ensures accreditation standards compliance for areas of oversight.
- Ensures compliance with regulatory standards and federal, state and local regulations and laws related to medication safety.
- Assists in evaluation of new medication therapies.
- Involves staff in department quality improvement initiatives.
- Serves as consultant on medication safety and serves on standing committees as needed.
- Provides consultation on department medication safety initiatives and works with team to implement hospital-wide safety initiatives.
- Hires, develops, and manages the performance of staff.
- Coordinates and leads team and staff meetings for assigned areas of responsibility.
- Assures staff are compliant with UI policies and procedures, laws and regulations.
- Conducts evaluations on personal performance at the work place and recommends improvement plans.
- Works with staff on an ongoing basis to improve performance, guides and coaches staff in solving problems which arise in a day-to-day routine.
- Collaborates with the appropriate ambulatory care pharmacy managers to coordinate scheduling and coverage of ambulatory care outpatient pharmacy services.
- Monitors the progress of assignments and performance of daily responsibilities for all assigned personnel, coaches and disciplines staff as necessary.
- Measures employee satisfaction and implementation of improvement initiatives.
- Understands billing processes for take-home prescriptions and medications dispensed and administered in the clinics
- Assists with gathering of information on supporting charges or drug utilization.
- Assists with standardized process for medication assistance programs for take-home medications.
Education Requirements:
- Bachelor of Science degree in Pharmacy or Doctor of Pharmacy degree.
- Current license or eligibility to be licensed as Pharmacist by Iowa Board of Pharmacy.
- Completion of an ASHP-accredited PGY1/PGY2 Health-System Administration Residency plus 2 years' experience in a complex health-system pharmacy environment or minimum of 7 years of experience in a complex health-system pharmacy environment. Alternative residency training will be evaluated as acceptable alternatives based upon experiences.
- Retail pharmacy experience is required
- Excellent interpersonal, written and verbal communication skills.
- Strong interest in ambulatory care.
- Ability and willingness to act as preceptor
- Job-related experience with and/or commitment to service excellence is required
- Professional experience working effectively with individuals from a variety of backgrounds and perspectives.
- Retail pharmacy management experience is preferred
- Significant experience with retail billing and reimbursement issues preferred
- A Master of Science in Pharmacy or healthcare/management related advanced degree such as an MHA, MPH or MBA is desirable.
- Experience with automation/technology, human resources management, project management and Epic electronic health record is highly desirable.
- Board of Pharmacy Specialties certification is highly desirable.
In order to be considered for an interview, applicants must upload the following documents and mark them as a "Relevant File" to the submission:
- Resume
- Cover Letter
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
For additional questions, please contact Jenna Lueth at jenna-lueth@uiowa.edu or 319-356-2577.
Additional Information
- Classification Title: Ast Dir, Pharmaceutical Care
- Appointment Type: Professional and Scientific
- Schedule: Full-time
- Pay Level: 7B
- Organization: Healthcare
- Contact Name: Jenna Lueth
- Contact Email: jenna-lueth@uiowa.edu
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