Analyst, Government Services
CMA CGM

Job Info

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APL, one of the world's leading ocean carriers, offers more than 90 weekly services and call ports in over 50 countries worldwide. We provide container transportation through our international shipping network which combines high-quality intermodal operations with advanced technology, equipment and e-commerce. APL is part of the CMA CGM Group, a leading worldwide shipping group founded in 1978 by Jacques R. Saade. CMA CGM has a global presence thanks to its numerous vessels calling various ports all over the world. CMA CGM has grown continuously, and has been constantly innovating to offer its clients new sea, land and logistics solutions. Headquartered in Marseilles, the Group has employees all over the world in hundreds of agencies. With over 160 years of experience, APL has the knowledge and the expertise to help our customers grow their businesses and negotiate in an increasingly complex and ever-changing global marketplace - whether that is venturing into new territories or growing in already developed markets.

Summary

This position will be responsible for day-to-day quality Customer Care within Government Customer Service Team. The Analyst for Government Customer care provides a foundation of problem solving, knowledge and expertise in front line interaction meeting customer needs as well as interaction with other locations and processes within APL. This position addresses problems requiring management level interaction; logistical analysis and empowerment. Duties include but are not limited applying problem solving/critical thinking to resolve customer needs, liaison internally and be knowledgeable/follow internal processes, as well as apply knowledge/expertise leading to customer resolution. In addition, Analyst is expected to maintain booking accuracy and meet ay set forth KPI's or expectation. This position works closely with the DC Trade and Operations teams and CMA CGM Operations and Service Delivery teams.

Segments managed in this role can be one or more of the following: Military and Embassy Household Goods, Guam, Humanitarian Aid and US Flag Project Cargo.

Job Duties

• Provide problem resolution in several area of interaction by following processes and ensuring follow up; Including but not limited to: special cargo, terminals/APL and non-APL, truckers/vendors, rail operations, shipment monitoring, and documentation.
  
• Provides bookings consultation for vessel approvals with special cargo/fleet control, equipment approvals with equipment control, consulting customer, blocking bracing, terminal procedures and coordination with operations US/overseas.
  
• Maintain positive relationships with internal partners and external contacts under difficult conditions and negotiates the best solutions for APL and its customers by following processes and follow up to resolution.
  
• Takes initiative and acts as lead on projects. Sets tasks and priorities, delegates, as needed, and coordinates all aspects of multiple projects and makes recommendations on findings.
  
• Provides rates consultation in the areas of rate construction, rate negotiation and rate filling when required.
  
• Provides advanced knowledge of routine and alternative routes including use of multiple modes of transportation and a thorough knowledge of terminals.
  
• Makes decisions concerning cargo movements to achieve best alternative and most cost-effective solution with guidance of Trade.
  

Job Qualifications

• Bachelor's degree or equivilant combination of work experience and education.
  
• English language skills
  
• Preffereed logistics experience
  

APL is an Equal Opportunity Employer/Minorities/Female/Disabled/Protected Veteran/Gender Identity/Sexual Orientation.

Alternative application methods are available for individuals who are unable to use or access our online application system. For assistance, please contact us at Applicant_Assistance@apl.com.

Nearest Major Market: Nashville

This job has expired.