Admission Specialist
University of Denver

Job Info

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The Enrollment Division at the University of Denver (DU), which consists of Undergraduate Admission, International Student Admission and Financial Aid, works to attract, enroll and cultivate an optimal mix of vibrant and intellectually motivated students who will enrich the composition of our learning community and go on to lead lives of meaning and purpose. Recognizing education as a means of individual and societal transformation, our vision is to inspire, guide, and support prospective and current students as leaders and scholars who will positively impact their communities. In our daily work, the enrollment team is guided by these values: intentional and informed decisions; integrity; diversity, equity and inclusion; collaboration; fiscal responsibility; pioneering spirit; clear and thoughtful communication; and exceptional quality service. As an educational and research community, DU values curiosity, intellectual freedom, and open communication. DU respects individual differences and embraces civil discourse. DU promotes caring and close individual attention. DU is a community distinguished by inclusiveness, collaboration, responsiveness, and accountability. As such, we are committed to enhancing the diversity of our faculty and staff. The University is an equal opportunity/affirmative action employer.

Position Summary

The Admission Specialist is responsible for the day-to-day management of communication with students and families who contact Undergraduate Admission. Responsibilities include monitoring and responding to emails that are sent to our main admission email address, answering the phone to provide information about the University and the admission process, and assisting with a variety of administrative tasks, such as mail management and filing. The Admission Specialist will oversee the data entry of all prospective student inquiries in our CRM system; will be a liaison for Enrollment Services at Undergraduate Admission Communication Team meetings; and will be responsible for training and managing several student employees.

Essential Functions

• Answer a high volume of incoming phone calls for Undergraduate Admission: respond to questions, provide information, and route calls to appropriate recipients.
• Respond to incoming inquiries sent to the main Admission email address: answer questions, provide information, and route to appropriate recipients when applicable.
• Manage incoming and outgoing U.S. mail for department.
• Supervise and train student workers.
• Assist with the data entry process of recording admission inquiries from a variety of sources into our CRM system.
• Work as a liaison to the Undergraduate Admission Communication team.
• Assist the rest of the Enrollment Services team and the Admission counseling staff with various projects as required.

Knowledge, Skills, and Abilities

• Communication skills: excellent written communication and speaking skills. Ability to effectively present information and respond to questions from students, university colleagues and the public over the telephone, in writing and occasionally in person.
• Customer service skills: ability to provide exceptional customer service to students and families who are trying to navigate the admissions process.
• Detail oriented: process-oriented thinking and ability to pay careful attention to detail.
• Organization and time management skills: ability to juggle a wide variety of tasks and effectively prioritize responsibilities.
• Demonstrated independent thinking and ability to work well within a team with a high level of professionalism.
• Training and teaching skills: ability to provide training and give professional feedback and guidance to student workers.

Required Qualifications

• High school diploma or GED.
• 1-2 years of work experience in an office environment.

Preferred Qualifications

• One year of post-secondary education.
• Experience in a customer service role.
• Familiarity with the University of Denver.

Working Environment

• Standard office environment.
• Noise level is quiet to moderate.
• Shared space with other enrollment specialists

Work Schedule
Monday - Friday, 8:00 a.m. - 4:30 p.m.

Application Deadline
For best consideration, please submit your application materials by 4:00 p.m. (MST) January 2, 2022.

Special Instructions
Candidates must apply online through jobs.du.edu to be considered. Only applications submitted online will be accepted.

Salary Grade Number:
The salary grade for the position is 6.

Hourly Rate:
The hourly pay for this position is $20.00.

Benefits:
The University of Denver offers excellent benefits, including medical, dental, retirement, paid time off, tuition benefit and ECO pass. The University of Denver is a private institution that empowers students who want to make a difference. Learn more about the University of Denver.

Please include the following documents with your application:
1. Resume

2. Cover Letter

3. 150-300 word writing sample of a potential communication to a prospective first-generation undergraduate student who has just expressed interest in the University of Denver

The University of Denver is an equal opportunity employer. The University of Denver prohibits discrimination on the basis of race, color, national origin, age (40 years and over in the employment context), religion, disability, sexual orientation, gender identity, gender expression, genetic information, marital status, veterans status, and any other class of individuals protected from discrimination under federal, state, or local law, regulation, or ordinance in any of the university's educational programs and activities, and in the employment (including application for employment) and admissions (including application for admission) context, as required by Title IX of the Education Amendments of 1972; Title III of the Americans with Disabilities Act of 1990, as amended in 2008; Section 504 of the Rehabilitation Act of 1973; Title VI and VII of the Civil Rights Act of 1964; the Age Discrimination Act of 1975; the Age Discrimination in Employment Act of 1967; and any other federal, state, and local laws, regulations, or ordinances that prohibit discrimination, harassment, and/or retaliation. For the university's complete Non-Discrimination Statement, please see non‑discrimination‑statement.

All offers of employment are contingent upon satisfactory completion of a criminal history background check.

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