Account Program Manager
Vertiv Corporation

Job Info

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Vertiv is hiring an Account Program Manager in Anderson, SC for a key data center account. This is a highly visible and critical role that is responsible for managing multiple key customer projects and liaising with the project management team to drive communication and coordination between external partners for our data center customer base(customers, general contractors, site personnel, suppliers) and internally across departments (Sales, Operations, Purchasing, Field Services, and Finance) to deliver exceptional customer service and on-time delivery for our customers from order acknowledgement to equipment startup.

The Project Manager is responsible for execution of a project including cost, schedule, quality, and customer satisfaction for the assigned customer data center projects. They will lead the project management team in driving project tasks to completion while taking ownership of Vertiv scope delivery, as the primary Vertiv project contact for internal and external stakeholders.

RESPONSIBILITIES

• Works with the Project Management Office (PMO) to help define and develop methods and procedures and institute best practices. Ensures all procedures are enforced on projects.
• Define the required project scope of work and all tasks required to deliver. Collaborate with functional

group leaders to develop project execution plans. Coordinates with Order Management, plant production, Logistics, contractors, services, and warranty groups throughout the project, serving as primary point of escalation for potential conflicts to avoid impact to the customer.

• Follow reporting and tracking processes to assure the project is on target for quality, schedule and cost targets. Track project reporting and KPI's. Document meeting notes, action items and follow through to completion.
• Ensure service and delivery execution and delivery of contract requirements and customer expectations by enforcing cross-functional management of project execution teams.
• Identify project risks and accompanying risk mitigation plan to ensure that issues are resolved in a timely manner and communicated to the stakeholders.
• Monitor team schedules and ensure coordination of activities on the critical path. Coordinate the team to implement short term and long-term resolution.
• Build, develop and maintain business relationships with key stakeholders (contractors, customers, suppliers etc.)
• Ensure service and delivery execution and delivery of contract requirements and customer expectations by collaborating with cross-functional operational teams.

QUALIFICATIONS

• Prior project management experience required. Construction project management is a plus.
• Prior power distribution equipment experience preferred.
• Must have ability to communicate effectively, including conducting effective meetings and presentations.
• Must be able to work in a matrixed environment.
• Knowledge of construction, electrical and mechanical contracting is a plus.
• Critical infrastructure and data center expertise with UPS, thermal, battery and monitoring is a plus.
• Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is a plus.
• 10+ years project management experience
• Bachelor's degree required. MBA Preferred.
• Project Management Professional (PMP) preferred.

PHYSICAL & ENVIRONMENTAL DEMANDS

• None

TIME TRAVEL REQUIRED

• 10%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

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