Account Coordinator I
Hanes Brands

Winston-Salem, North Carolina

Posted in Retail


This job has expired.

Job Info


Overview

The Account Coordinator I is accountable for delivering superior customer care to execute all inbound/outbound customer interfaces and managing the order process for assigned accounts. This would include, but not limited to, database setup, approving, verifying, entering and monitoring the status of orders for all assigned accounts. The ACI demonstrates excellent problem solving skills and is responsible for prompt and effective handling of internal and external customer inquiries. The ACI will ensure the accuracy of order to cash (price, terms, allowances, and other legally binding aspects). Meeting strict deadlines and working under pressure is an important element of the position. Possessing a high level of customer interaction is key to the performance of this position as well as working directly with sales to understand the execution of all programs.

Responsibilities

  • Actively interface with internal (CMG, Marketing, EDM, SAP Team, IT, Credit, EDI, DC's, Logistics, Customer Ops) and external customers to resolve service related issues for assigned accounts and provide all other appropriate information and reports
  • Intimate knowledge of all applicable order processing systems:
    • SAP
    • HFA
  • Working knowledge of the following applicable systems:
    • EDI
    • Data Warehouse
    • Microsoft Office
    • DC Warehouse Management Systems
    • SeeChange
    • Filenet
    • Master Data
    • VMI
  • Manage order bank and resolve all applicable issues to meet order dates; issues include pricing, promotion, material set up, terms, inappropriate volumes on orders, addition of reason codes, VAS, direct ships, etc.
  • Locate and resolve inventory issues when demand is over availability
  • Locate inventory and recommend inventory moves
  • Track orders from the DC to the customers using carrier websites
  • Execute all applicable reports to manage accounts and perform queries
  • Where applicable, track inventory and provide direction to DC's regarding casing
  • Seek out when/where to do product substitutions
  • Working knowledge of Routing and Vendor guides
  • Understand, monitor, and ensure compliance to all policies, procedures and audit requirements, both customer's and HBI's
  • Conduct necessary research to understand and resolve customer chargebacks
  • Where applicable, act as liaison between DC's, freight forwarders, and customers.
  • Positive influence on both internal and external customers as well as a "Guardian" of the business
  • Provide input for all process improvements and support all team building initiatives
  • Participate in cross functional teams and provide customer/order management expertise
  • Manage return and credit requests
  • Some travel and weekend work required
  • Manage any other administrative functions for the department as deemed necessary by management to support the department as a whole

Qualifications

Qualifications required:
  • Education/Degrees: High School diploma
  • Special Skills: proven attention to detail, very good written and oral communication skills, systems acumen
  • Years of experience: minimum of 1 year of customer service experience.
  • Required travel: occasional
Preferred experience, skills, and education that are not required for job but beneficial to role (i.e. bi-lingual):
  • Prior distribution, credit, logistics, or supply chain experience a plus
Competencies or behavioral characteristics required to accomplish primary accountabilities of job.
  • Very good written and verbal communication skills
  • Ability to grasp numerous processes/systems
  • Little/no assistance in follow up and reporting
  • Little/no assistance needed in problem solving and in gathering/analyzing facts
  • Little/no assistance needed in making decisions and determining the appropriate time to make a decision or ask for guidance
  • Demonstration of appropriate sense of urgency
  • Manage multiple priorities and deadlines
  • Understands priorities and factors them into the day-to-day details of the job
  • OK with taking some risk and knows when ok to step outside boundaries
  • Can follow scripts for system testing
  • Develops strong network of resources and contacts at various levels/departments with little guidance/direction
  • Actively seeks feedback from others and strives to modify behavior non-defensively
  • Consistently calm and even tempered in high pressure situations
  • Understands how one's plans, actions, decisions impact the business
  • Offers up solutions for long term and short term fix
To qualify, applicants must be legally authorized to work in the United States and should not require now, or in the future, sponsorship for employment visa status

EOE/AA: Minorities/Females/Veterans/Disabled

Only applicants requiring reasonable accommodation for any part of the application and hiring process should contact us directly:

Telephone: 877.999.5553

Email: HBI_TA@hanes.com


This job has expired.

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