Access Navigator-CCBHC
Behavioral Health Network, Inc.

Springfield, Massachusetts

Posted in Health and Safety


This job has expired.

Job Info


Join our team of compassionate and competent professionals as an Patient Access Navigator in the Certified Community and Behavioral Health (CCBHC) program at Behavioral Health Network!

Become a part of our team of competent and compassionate professionals as an Patient Access Navigator in the Certified Community and Behavioral Health (CCBHC) program at Behavioral Health Network!

Patient Access Navigator demonstrates the ability to provide high quality health care navigation services to clients presenting to BHN's Urgent Care clinic or other similar program.

  • Utilizes Arizona Matrix and other documents as indicated to determine the potential array of service and treatment needs.
  • On a daily basis be able to respond rapidly to crisis/urgent needs.
  • Calls clients, as needed, to explain, engage, discuss and connect to any identified referrals and challenges in accessing services within the community.
  • Follows clients through the process of getting connected to services and resources within BHN and the community.
  • Produces documentation related to service in a high quality and timely manner.
  • Demonstrates willingness and ability to support and engage with challenging and diverse clients populations.
  • Demonstrates cultural competence in dealing with clients served with a variety of different cultural backgrounds.
  • Demonstrates working knowledge of community resources and how to help clients access them.

  • Strives to provide high quality care to all individuals.
  • Demonstrates ability to interface effectively with staff, clients and the public.
  • Provides administrative assistance to BHN staff in relation with target population.
  • Demonstrates flexibility and cooperative attitude when requested to perform additional duties.
  • Maintains confidentiality of sensitive information.
  • Maintains an organized file system for documents and records and keeping accurate track of member's ongoing status.
  • Accurately enters data into computer software systems as needed, in a timely manner.
  • Other administrative assignments as needed.

  • *There is a \$600 sign on bonus for this position*

    Behavioral Health Network (BHN) is a growing non-profit community behavioral health agency that has been providing services to children, adults, families and communities in Western Massachusetts since 1938. BHN provides comprehensive, outcome-driven behavioral health care. We are dedicated to offering high quality, affordable and culturally appropriate care to people of all ages and income levels in our constituent communities

    The Certified Community and Behavioral Health (CCBHC) program isan innovative model of care, working directly with primary care and pediatric providers to address the whole health needs of the families and individuals in our culturally diverse community. Our staff includes psychologists, social workers, counselors, recovery coaches and care coordinators. The CCBHC program is person-centered, evidence-based, and focused on collaborative goal setting to address unmet medical, behavioral mental and social needs.

    Access Navigators at Behavioral Health Network have the following qualities:
    • High School diploma required) with 1-2 yrs of work experience in related health care field required.
    • Associate's degree (preferred) with 1-2 yrs of work experience in related behavioral health field.
    • Minimum of one year experience working with behavioral health populations.

    If you are interested in this opportunity, please visit our website at www.bhnworks.org and click on "Browse All Jobs" to apply!

    BHN maintains its commitment to social justice & diversity and strongly encourages diverse candidates to apply.

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